After login/authentication, user's session continues with a different account

[Stefan_de_Vries]

Hello all,

I'm running into an issue with Qlik Sense (February 2023 Patch 5) and AD authentication. We have a user who has two AD accounts: manager.locationX and firstname.lastname.

When he logs into the hub, using his firstname.lastname account, the authentication succeeds, but the hub doesn't load. Closer inspection of the logs reveals the following:

Proxy	INFO	Stop session for user 'BRD\manager.locationX' . Session id = 'c0dea074-66a4-fc18-7351-4f787c968bde' and all dependents will be deleted.
Repository	ERROR	Access was denied for User: 'BRD\manager.locationX', SessionId: 'c0dea074-66a4-fc18-7351-4f787c968bde', Hostname: '::ffff:10.20.30.66', Requested access types: '', OperationType: 'UsageDenied'
Proxy	INFO	User authenticated. User 'BRD\manager.locationX' used authentication method 'ticket' and got session 'c0dea074-66a4-fc18-7351-4f787c968bde'
Repository	ERROR	Access was denied for User: 'BRD\manager.locationX', SessionId: 'c0dea074-66a4-fc18-7351-4f787c968bde', Hostname: '::ffff:10.20.30.66', Requested access types: '', OperationType: 'UsageDenied'
Proxy	INFO	Syncing user attributes for user 'BRD\manager.locationX'
Proxy	INFO	Start session for user: 'BRD\manager.locationX'

It seems the authenticated session continues using his account manager.locationX, with which he is logged into his laptop. This account doesn't have user rights, and the attempt is rightfully stopped by the Repository and Proxy.

Is this usual behaviour from Qlik Sense?

[Ray_Strother]

Hello,

1. Have the user run the browser as different user.
2. Right click on Qlik Sense Desktop executable (CTRL and Shift " select run as a different user")
3. Enter the credentials of user with the rights.