Qliksense Hub not loading - Began after update to February 2023 Instance

[burnsy768]

15 users and 2 developers have reported that they receive the below loading screen indefinitely as they attempt to enter the Qliksense Hub.  Our administrators have advised us do the following:

• remove everything in the URL after "....com/hub/"
• Clear browser cache
• Open the link in an incognito window

All of these solutions work intermittently. Sometimes by switching internet browsers, from Chrome to Edge for example, one can fix the issue. But then it will reappear the following day where it worked the day before. 

I wonder if it is an issue with our authentication -- which I know uses a VPN with SSO for users to enter. We started having this problem after we updated to the February 2023 Instance from the May 2021 Instance. 

Has anyone else experienced this issue? Any advice you can offer besides those already mentioned?

[Nicolae_Alecu]

Hello, 

I guess you must edit capabilities.json.

{"contentHash":"2ae4a99c9f17ab76e1eeb27bc4211874","originalClassName":"FeatureToggle","flag":"HUB_HIDE_EMPTY_STREAMS","enabled":false}

See this article:

https://community.qlik.com/t5/Official-Support-Articles/Stream-are-not-visible-or-available-on-the-h...

[tens]

Hi community,

I can confirm that I was able to reproduce this bug tool. By using SAML Azure AD authentification when user get many groups, I encountered the same issue. I'll open a ticket at support. The limit seems to be around 30 groups maybe the number depends about the other attributes mapping.

Qlik Solution

When there is too much group, all api requests answer HTTP/1.1 431 Request Header Fields Too Large. 

As solution, we used https://community.qlik.com/t5/Official-Support-Articles/Error-431-when-trying-to-access-the-Qlik-Sen... it works well.

Entra ID Solution

Entra ID solution we found is to limit the number of group returned in the token, but you need to have a paid Entra Id. 

[agigliotti]

Hello,
We are facing the same issue with May 2024 version.
Did someone fix it?
Please let me know.
Many thanks in advance for your time.
Best Regards

[tens]

Hi,

This solution  https://community.qlik.com/t5/Official-Support-Articles/Error-431-when-trying-to-access-the-Qlik-Sen.... works well.

[SwapneelGolapkar]

We too are facing this issue, and its very confusing. Some users are able to use the environment without a glitch - whereas others are facing this issue almost daily on the Nov 2023 and May 2024 versions.

Would be great to find the actual cause and solution.

[Sebastian_Linser]

Given the screenshot in the beginning you opened a stream directly, which could have led to that behavoiur, see the product defect below

QB-21549

Qlik Sense: The Hub does not redirect if a stream with no access is directly accessed

Fixed a problem that caused endless loading of streams of links with no access instead of redirecting to the first visible stream or My work area.

https://community.qlik.com/t5/Release-Notes/Sense-Enterprise-on-Windows-release-notes-February-2023-...

It's fixed in Feb 2023 Patch 10.

best regards

Sebastian

[abbieharrison1]

I am having this issue since upgrading to November 2024 from May 2023. I am only in 22 AD groups but cannot access the Qlik Sense hub or QMC using our virtual proxy address (infinite loading screen) in chrome unless I use incognito mode. I can access the hub using the default https://servername/hub   in chrome but we do not have a security certificate on this site so I cannot pass this URL onto our users, I can access using the virtual proxy in edge browser

[J8]

Hi All,

We are facing a similar dilemma.  We are on May 2024 Patch 15. Edge works for some users while Chrome doesn't and vice versa.  Has anyone found a solution?    Please share.

[abbieharrison1]

Hi, 

The below solution worked for us. Did you try changing the services.conf file  to MaxHttpHeaderSize=65534?

https://community.qlik.com/t5/Official-Support-Articles/Error-431-when-trying-to-access-the-Qlik-Sen...

Thanks,

Abbie

[J8]

Hi abbieharrison1, Thanks for responding.  We are not getting error 431.  Some people can access while others are not.