Error sending E-Mail via Office 365 OAuth2

[ManuelRühl]

Hi,

I followed the instructions in the Qlik Documentation:
Configuring email support | Qlik Cloud Help

The setup shows everything is ok:

But sending the test email shows an error:

There are no fail-events in the log like described here:

Qlik Cloud: Sending email with Microsoft 365 fails - Qlik Community - 2444247

Permission for mail.send is granted.

Any ideas?

Thanks in advance!

[Daniele_Purrone]

Hi @ManuelRühl ,

please check this:
https://community.qlik.com/t5/Official-Support-Articles/quot-There-was-a-problem-sending-your-email-... 

Then you should be able to investigate the issue with your IT or Microsoft.

[ManuelRühl]

Thank you for responding.

This is the message: {"connectionFailed":true,"message":"Error during email request","success":false}

[Daniele_Purrone]

@ManuelRühl please check this article for the solution.
If you still need help, please reach out to your Microsoft Support team.

[ManuelRühl]

I already set the permissions:

[Daniele_Purrone]

Hi @ManuelRühl , then please, reach out to Microsoft Support. The error comes from their side, there might be something else that needs to be setup.

[ManuelRühl · Accepted solution]

We're not sure about the root cause, but with this additional permissions it worked for us:

It could be possible that with the Qlik-Cloud-update a few days ago something changed...

[Daniele_Purrone]

Thanks for letting us know, @ManuelRühl ! This can be useful for other customers as well.

[amartinezSAND]

Good morning everyone, we are encountering the same error. We have tried to assign all permissions as indicated by @manuel Ruhl (thanks for your post!) but it keeps returning the error of: “{“connectionFailed”:true, “message”: “Error during email request”, “success”:false} ”
Any other idea where to check?

Thanks in advance