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macpao64
Contributor III
Contributor III

Sense 2.0 desktop, installation ends successfully but it doesn't work

Hi all,

I can install Qlik Sense 2.0. successfully but when I start Qlik Sense it doesn't work, the program doesn't open

I’ve already done:

Uninstall Sense Desktop

Delete everything C:\Users\<user profile>\Documents\Qlik

Delete C:\Users\<user profile>\AppData\Local\Temp

Install Desktop using - Right click Run As Administrator on the setup executable

Into C:\Users\Paolo Macchi\Documents\Qlik\Sense\Log\Trace 

I find a log file  IT000775_Start_Engine_2015-06-26.log

Severity   Timestamp             ProcessId                ThreadId Message

INFO       20150626T153201.879+0200                6128        7120        Invalid parameter handler set

INFO       20150626T153201.884+0200                6128        7120        ComputerName is IT000775

INFO       20150626T153202.041+0200                6128        7120        Locale(s) set

INFO       20150626T153202.044+0200                6128        7120        QHeap initialized

INFO       20150626T153202.079+0200                6128        7120        Running in desktop mode

INFO       20150626T153202.080+0200                6128        7120        Resource DLL set

INFO       20150626T153202.080+0200                6128        7120        Initiating server license.

In the  task manager there is one QlikSense.exe process running

Someone can help me?

Messaggio modificato da paolo macchi 26/'6/2015 17:00 instal log: C:\Users\<user>\AppData\Local\Temp - look for: Qlik_Sense_Desktop_20150624082447_2_SenseDesktop.log

18 Replies
Michael_Tarallo
Employee
Employee

Hi Paolo, thanks for the update - is it safe to assume that "something" in your environment on the other machine caused the installation to fail, we are just not sure what it is yet?

I have seen some uncommon issues where the .NET framework was not 4.5.2, however the new one was not downloaded automatically.

Let me know if you would like to continue to troubleshoot this, or just move on with the new machine can you c an being working with Qlik Sense.

Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

Regards,

Mike Tarallo

Qlik

Regards,
Mike Tarallo
Qlik
talesdejesus
Contributor III
Contributor III

Just Run in Windows Compatibility Mode

macpao64
Contributor III
Contributor III
Author

Hi Mike,

I think I'll use the "unofficial" computer for now.

Meanwhile I'm going to verify which differences are between the computers...

Thanks a lot

Paolo

macpao64
Contributor III
Contributor III
Author

sorry but I don't get it,

I use an OS  w7 64b, which kind of compatibility should I use?

talesdejesus
Contributor III
Contributor III

I went through a similar problem ...

Use Revo Uninstaller Program revomver the current installation

or that already have installed such as .net

- Disable your Antivirus

- Check to Run as board administrator

Run the application - Click the right mouse button and Place to check

"Compatibility Issues"

Windows and will check and you just follow the additional steps

toy
Employee
Employee

Hi,

Have you tried installing Win 7 SP1?

.NET 4.5.2 requires SP1 according to this page: http://www.microsoft.com/en-us/download/details.aspx?id=42643

Updating to SP1 has resolved similar problems for others.

Best regards,

Thomas

macpao64
Contributor III
Contributor III
Author

ok I understand

Not applicable

Did we actually find the right answer to this?

My problem look identical to this one?

macpao64
Contributor III
Contributor III
Author

Hi Peter,

I have not solved my problem...

I'm waiting for the new versions of the PC to do more tests

Paolo