Qlik Community

New to Qlik Community

Discussion board for questions on how to use Qlik Community and its features.

stigchel
Honored Contributor

Activity and points update fail?

Hi all,

As of today my activity and points awarded don't seem to update anymore. My activity shows content till yesterday while I posted several replies today. Points are also not added, is there an issue with the points system?

Regards,

Piet Hein

Tags (1)
1 Solution

Accepted Solutions
Community Manager
Community Manager

Re: Activity and points update fail?

Hello,

Thanks for your patience as we worked to resolve the points issue. As Sunny and Peter pointed out, the points system began working again this afternoon. You should see an update of points that were accrued during the outage and see updates to the Activity listings as well, with a timestamp of this afternoon for any activities that occurred during the outage.

I am still awaiting final confirmation from Jive that the resolution is complete, so if anyone is still experiencing any issues, please let me know.

Thanks all, and have a great weekend.

41 Replies

Re: Activity and points update fail?

We are all having the same issue.

sureshqv
Esteemed Contributor III

Re: Activity and points update fail?

may be.

ext_aaq‌  can help on this

YoussefBelloum
Esteemed Contributor

Re: Activity and points update fail?

Same for me since yesterday night.

this is general issue.

Recently, it happens to me every day

Re: Activity and points update fail?

Jeremy is already aware of this.

Is anyone able to document a case whereby points are due but not assigned? Discussion IDs, assignments in your Inbox and screenshot of your Activity overview where those assignments are missing would be nice.

stigchel
Honored Contributor

Re: Activity and points update fail?

An example from today is thread/293256?sr=inbox&ru=255945

DESELECTING THE VALUES IN MULTIBOX

Posted a reply, Helpful answer, but Activity shows only up to yesterday

Activity.png

Assignment in Inbox

CommunityAssign.png

Community Manager
Community Manager

Re: Activity and points update fail?

Hello,

Thank you for your comments everyone. We had been getting a few reports of points not being applied intermittently over the past weeks, but within the last day the issue transformed from intermittent to widespread.

I am reaching out to Jive to see if this is a new issue that is affecting other Jive communities, or just us. As usual, the more details we can provide, the better. Thank you stigchel for posting an example. I have passed it along to Jive and am awaiting a response.


I will continue to investigate reports to narrow down when the points stopped working.


Thanks,

Qlik Community Team

Digvijay_Singh
Honored Contributor III

Re: Activity and points update fail?

Yeah, for me as well, its been 2 days, points are not moving up. Thankfully its stuck and not going down.

YoussefBelloum
Esteemed Contributor

Re: Activity and points update fail?

LOL I'm dead digvijay

YoussefBelloum
Esteemed Contributor

Re: Activity and points update fail?

here is another example:

on the notification section, I can see everything but on the activity section the lastest activity is the lastest one of two days ago.

Community_problem.png

Community Browser