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paolo_mapelli
Creator II
Creator II

Can't access Qlik Branch

Hi,

     as in subject, tried several times, also with password resetting, keeps saying "user not found" but, if I try to register again, it correctly says that my username is registered.

Can somebody help me ?

Thanks.

Paolo.

1 Solution

Accepted Solutions
Brian_Munz
Employee
Employee

Hi Paolo,

Did you create a separate Branch account?  Community and Branch don't share usernames.  If you did, please private message me, and I can look you up in the system to see what's going on.

Thanks.

View solution in original post

3 Replies
Anonymous
Not applicable

Hello Paolo,

Qlik Branch is a separate portal. bmz‌ Brian Munz manages that area and I have @mentioned him in this thread. He should be able to help.

Regards, Sara

Brian_Munz
Employee
Employee

Hi Paolo,

Did you create a separate Branch account?  Community and Branch don't share usernames.  If you did, please private message me, and I can look you up in the system to see what's going on.

Thanks.

paolo_mapelli
Creator II
Creator II
Author

Hi Brian, yes I did, as I wrote in my original post the system says (correctly) that my username is registered, when I try to create a new account with the same username.

How can I contact you privately ?

Thanks again.

Paolo.