All services are running but unable to connect to hub or qmc

[rangam_s]

Hi Team,

I am unable to connect to hub or qmc.

I have restarted services - the error is continues.

I have restarted server - the error is continues.

Can anyone let me know if you have resolved this kind of error.

Best regards,

Rangam

[Øystein_Kolsrud]

What kind of error are you getting? Perhaps you are running into firewall issues? If possible, try turning the firewall off temporarily and see if that makes it possible to connect.

[shiveshsingh]

Can you share exact error that you are getting?

if you try opening sense in server, is it working?

[rangam_s]

No, it is not working even if I open the sense in server

I tried with localhost to see if it is certificate error but no luck.

[shiveshsingh]

Have you checked the ports? 443?

Try restarting services in below sequence

QSRD

QSRS

Then any of the left services.

[rangam_s]

We have done that multiple times but error continues.

Error:

This site can’t be reached

##### refused to connect.

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

[shiveshsingh]

Are you able to ping the server?

[rangam_s]

Yes

Below is the results:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 31ms, Maximum = 34ms, Average = 32ms

[rangam_s]

but if I try with host name then it 100% loss

same goes for public ip.

It is responding only for private ip.

[wynandack]

Hi, double check that something else on the server is not grabbing port 443, in cmd run the following: netstat -a -n -o | findstr 443, check the pid number in taskmanager to see what application is using it, i've found sql server, iis and skype has been the cause of this before. If non of these are the issue, check your repository or proxy logs, check for any certificate error, if there are, the following article should assist in repairing: https://qliksupport.force.com/articles/000005402