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Contributor III
Contributor III

Can't freeze panes on a table on certain machines

Hi All,

Not sure if this is a bug or something we are missing. We have frozen panes on a table using the option to select it under "presentation". However, for some users, the panes don't freeze and the horizontal scrolling ignores the first column which we have set to be frozen.

After further investigation, some machines have the option to freeze panes while others don't. The "Scrolling" section under Presentation is completely missing from some machines. We have tested this in multiple browsers, all updated to be on the same version and yet the issue is not resolved. Please see the following screenshot showing the difference between one machine and another (both in Google Chrome, both running at the latest version of the browser): 

Missing sectionMissing section

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Support
Support

I just had a quick check and found that Touch screen devices do not have this option yet. Could you please verify if this is the case on your side? 

 

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Contributor III
Contributor III

Hi Vicky,
Yes the system in question was indeed a touch screen device.
Looks like we will need to wait for an update then?