Cannot open Qlik Sense Desktop

[Anonymous]

I have installed Qlik Sense Desktop (Februari) on thursday and had no problems until today.

Today I am getting the follow error when attempting to login.

I have tried disabling my AV program (Avast), adding Qlik Sense to my firewall and installing and reinstalling the April update.

No result so far, any suggestions are appreciated.

[campbellr]

Hi Raymond

I get the same from time to time, hitting retry a couple of times seems to make it go away. I tried doing cancel then choosing the login option again and that seemed to work also. Seems for me like some kind of timing issue. usually happens first execution after a reboot. I haven't found anything deeper as a cause as yet

[Anonymous]

Hi Ron,

For me hitting retry and/or reattempting login did nothing.

Since I only recently started using my laptop I ended up reinstalling windows.

After reinstall it worked for the first use, however today upon reboot I am running into the same issue.

I have tried using the retry button several times, returning to login screen and disabling the remember password functionality. No results so far.

[Anonymous · Accepted solution]

My laptop was automatically using Onedrive as the location for "My Documents".

After disabling Onedrive and storing the files locally Qlik Sense Desktop started without issues.

[jubarrosor]

Hi:

Exists two threads in the community about this problem with some tips:

https://community.qlik.com/thread/154773

https://community.qlik.com/thread/261699

Good luck,

Juan P. Barroso

[campbellr]

Good to know. Not something that occurred to me as a source of an issue. Nice detective work