Error when installing on Mac (Parallels, Win 7 Pro 64-bit)

[#1]

I'm still got problem when trying to install Sense on my MacBook Air.

I'm using the latest version of Parallels 9 and Windows Pro 64-bit.

Are there anyone else with this problem?

--------------

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Qlik_Sense_Desktop_setup (1).exe

  Application Version: 0.96.0.0

  Application Timestamp: 50d8cc6f

  Fault Module Name: Microsoft.VisualBasic.Activities.Compiler.dll

  Fault Module Version: 11.0.50938.18408

  Fault Module Timestamp: 52313bca

  Exception Code: c0000005

  Exception Offset: 000a9ca6

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[Miguel_Angel_Baeyens]

If you are able to install, but not to open it? There are some known issues with Chromium (used for Qlik Sense Desktop UI) and Parallels. However, I'm using Parallels 9 with Windows 8.1 x64 and it works well.

Miguel

[Giuseppe_Novello]

Dear Per,

Can you try right click > "Run As Administrator" and see if that works.

Gio

[#4]

I have now tried it but get the same error message.

[#5]

The problem occurs when I run the install file.

[Miguel_Angel_Baeyens]

Are you sharing folder with the Mac? Note that Qlik Sense needs an actual C: drive to be installed. If you are mapping your C: drive to the default \\home folder then that might be the issue. Check Parallels settings for isolation of your VM.

[#7]

Please provide the installation log located in your temp folder accessed with the environment variable %temp%.

[#8]

[0E1C:0D00][2014-08-10T22:47:09]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Slask\Qlik_Sense_Desktop_setup.exe, cmdline: ''

[0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'ADDLOCAL' to value 'ALL'

[0E1C:0D00][2014-08-10T22:47:09]i000: Initializing hidden variable 'QVPASS'

[0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'QVUSER' to value ''

[0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'CENTRALREPOSITORY' to value '1'

[0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'SKIPSTARTSERVICES' to value '0'

[0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'MODIFY' to value '0'

[0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'INSTALLDIR' to value '[ProgramFiles64Folder]\Qlik\Sense'

[0E1C:0D00][2014-08-10T22:47:09]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\PERJOE~1\AppData\Local\Temp\Qlik_Sense_Desktop_20140810224709.log'

[0E1C:0D00][2014-08-10T22:47:09]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Slask\Qlik_Sense_Desktop_setup.exe'

[0E1C:0D00][2014-08-10T22:47:09]i052: Condition 'VersionNT64 >= v6.1' evaluates to true.

[0E1C:0D00][2014-08-10T22:47:09]i000: Setting string variable 'WixBundleName' to value 'Qlik Sense Desktop'

[0E1C:0D00][2014-08-10T22:47:09]i000: Loading managed bootstrapper application.

[0E1C:0D00][2014-08-10T22:47:10]i000: Common QlikView bootstrapper application started.

[0E1C:0D00][2014-08-10T22:47:10]i000: About to collect the feature sets and set their states to the default values.

[0E1C:0D00][2014-08-10T22:47:10]i000: The RequestState of Bootstrapper.Common.Feature.FeatureBase Qlik Sense Desktop was updated. New state: Present

[0E1C:0D00][2014-08-10T22:47:10]i000: The RequestState of Bootstrapper.Common.Feature.FeatureBase Qlik Sense Demo apps was updated. New state: Present

[0E1C:0D00][2014-08-10T22:47:10]i000: Qlik Sense Desktop started. ProductVersion: 0.96.0.0

[0E1C:0D00][2014-08-10T22:47:10]i000: Creating BA thread to run asynchronously.

[0E1C:0D00][2014-08-10T22:47:10]i100: Detect begin, 3 packages

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F319934C-1C5E-4B89-9A8E-DDF1C54A040E}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop10X64SrcToSr5' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{997FF31A-80C9-4B92-8F80-10953D2AE9A3}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop10X86SrcToSr5' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{72660D8D-8777-4F01-BF87-58DC55761C8B}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X64Ir' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1ED3B75E-BED2-4863-9763-098DE00590B3}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X64Sr1Sr2' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1ED3B75E-BED2-4863-9763-098DE00590B3}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X64Src' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{89FB3889-47EE-4CDA-A2DC-565C1D6CEE6C}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X86Ir' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E61ED3DB-432C-4961-8B3D-0784C31E3914}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X86Sr1Sr2' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E61ED3DB-432C-4961-8B3D-0784C31E3914}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X86Src' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A8EA2D08-EDBC-48F3-80D7-1EEE1A8E0913}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop8X64' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D2CF9A7C-1CD9-4C62-B9FE-942893F84889}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop8X86' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2A7C0763-D448-40A5-B602-39086F255088}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop9X64' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{343ACA46-AF91-495F-A64F-81F9736638FB}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop9X86' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65E859BA-5BD7-4936-938B-4B151FED1263}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewOcx10X86SrcToSr5' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9E76F605-758C-46D2-84B9-E645A9E1D165}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPlugin11X86Ir' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9E76F605-758C-46D2-84B9-E645A9E1D165}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPlugin11X86Sr1Sr2' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9E76F605-758C-46D2-84B9-E645A9E1D165}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPlugin11X86Src' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B030B7BD-CD13-45AA-8376-167E2E138C54}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPublisher8X64' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCACAAE2-CA00-4D9A-88BE-947AE4EE38E0}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPublisher8X86' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B030B7BD-CD13-45AA-8376-167E2E138C54}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPublisher9X64' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCACAAE2-CA00-4D9A-88BE-947AE4EE38E0}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPublisher9X86' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{31572C57-0591-4F94-B5EC-34806D0290DB}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer10X64SrcToSr5' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{354F6EFD-CCB5-482B-AB80-5FC082F2B051}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer10X86SrcToSr5' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3EC762CC-7C01-44A0-AA3F-FA061D51CF39}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X64Ir' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A687404-2BA6-4061-9E25-DD8C7182D842}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X64Sr1Sr2' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A687404-2BA6-4061-9E25-DD8C7182D842}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X64Src' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CE398970-9B21-4336-B63E-02222CEC2009}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X86Ir' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E18CB379-C375-4118-849C-C3AA60756D13}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X86Sr1Sr2' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E18CB379-C375-4118-849C-C3AA60756D13}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X86Src' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1068C914-E626-4547-9115-3A5EF7BE2162}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer8X64' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{22FF271C-5039-4243-A5E5-59283724126B}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer8X86' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1068C914-E626-4547-9115-3A5EF7BE2162}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer9X64' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{22FF271C-5039-4243-A5E5-59283724126B}'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer9X86' to value 0

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'Netfx4x64FullVersion' to value '4.5.50938'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'Netfx4FullVersion' to value '4.5.50938'

[0E1C:0D00][2014-08-10T22:47:10]i052: Condition 'Netfx4FullVersion AND (NOT VersionNT64 OR Netfx4x64FullVersion)' evaluates to true.

[0E1C:0D00][2014-08-10T22:47:10]i101: Detected package: Netfx4Full, state: Present, cached: None

[0E1C:0D00][2014-08-10T22:47:10]i101: Detected package: SenseDesktop, state: Absent, cached: None

[0E1C:0D00][2014-08-10T22:47:10]i101: Detected package: DemoApps, state: Absent, cached: None

[0E1C:0D00][2014-08-10T22:47:10]i199: Detect complete, result: 0x0

[0E1C:0D00][2014-08-10T22:47:10]i200: Plan begin, 3 packages, action: Install

[0E1C:0D00][2014-08-10T22:47:10]w321: Skipping dependency registration on package with no dependency providers: Netfx4Full

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'WixBundleRollbackLog_SenseDesktop' to value 'C:\Users\PERJOE~1\AppData\Local\Temp\Qlik_Sense_Desktop_20140810224709_0_SenseDesktop_rollback.log'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'WixBundleLog_SenseDesktop' to value 'C:\Users\PERJOE~1\AppData\Local\Temp\Qlik_Sense_Desktop_20140810224709_0_SenseDesktop.log'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'WixBundleRollbackLog_DemoApps' to value 'C:\Users\PERJOE~1\AppData\Local\Temp\Qlik_Sense_Desktop_20140810224709_1_DemoApps_rollback.log'

[0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'WixBundleLog_DemoApps' to value 'C:\Users\PERJOE~1\AppData\Local\Temp\Qlik_Sense_Desktop_20140810224709_1_DemoApps.log'

[0E1C:0D00][2014-08-10T22:47:10]i201: Planned package: Netfx4Full, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0E1C:0D00][2014-08-10T22:47:10]i201: Planned package: SenseDesktop, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[0E1C:0D00][2014-08-10T22:47:10]i201: Planned package: DemoApps, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[0E1C:0D00][2014-08-10T22:47:10]i299: Plan complete, result: 0x0

[0E1C:0E20][2014-08-10T22:47:10]i000: Running...

[0E1C:0E20][2014-08-10T22:47:10]i000: LaunchAction Install

[0E1C:0E20][2014-08-10T22:47:10]i000: ResumeType None

[0E1C:0E20][2014-08-10T22:47:10]i000: Display Full

[0E1C:0E20][2014-08-10T22:47:10]i000: PendingLaunchAction updated. New value: Install

[0E1C:0E20][2014-08-10T22:47:10]i000: About to add property 'BUNDLEPRODUCTGUID'.

[0E1C:0E20][2014-08-10T22:47:10]i000: Setting string variable 'BUNDLEPRODUCTGUID' to value '{869b9d73-730f-49c8-822e-25257f5cebfe}'

[0E1C:0E20][2014-08-10T22:47:10]i000: PROPERTY added - BUNDLEPRODUCTGUID : {869b9d73-730f-49c8-822e-25257f5cebfe}

[0E1C:0E20][2014-08-10T22:47:10]i000: LaunchAction Install detected.

[Miguel_Angel_Baeyens]

Per,

Do you have QlikView.Next 0.95 or older installed? If so, please uninstall it before moving on with Qlik Sense Desktop.

Miguel

[#10]

Hi Miguel!

It is a clean installation with only a few basic applications installed (Notepad++...)

/Per