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chchan674
Contributor III
Contributor III

External User Login to Qlik Sense Site

Hi All,

We have a site of https://51.1XX.XXX.XXX/hub and we can login to the site successfully. When the external user use the same account login to the side, it fail.

Could anyone how to solve this problem?

 

Thanks a lot.

Michael

4 Replies
kaushiknsolanki

Hi,

Make sure from your IT that the IP is accessible over internet.

You can ask your external users to ping and see if they get any reply of ping.

Regards,

Kaushik Solanki

Regards,
Kaushik
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chchan674
Contributor III
Contributor III
Author

Thanks Kaushik. 

Is that need for type the IP address before user name for the external user?

When i use my personal phone to login in the site, it is not successful for the wrong account, but i can access the website.

Thanks in advance.

Michael

 

kaushiknsolanki

Yes,

The username should be entered in "Domain\Username" format.

So if your users is a local user you can use the ".\Username"

 

Regards,

Kaushik Solanki

Regards,
Kaushik
If reply is satisfactory, please "Like" the post.
If reply is solution, please mark as "Correct".
chchan674
Contributor III
Contributor III
Author

Thanks. I still can't login.

I will ask IT whether our IP address can't accessed by external user.

Michael