Fail to Install Qlik Sense Desktop

[Gabrield1]

Hi Qlik. I have tried to install Qlik Sense Desktop but the install keeps failing. I have downloaded the installer again. Ran it as Admin, still fails to install. I can't upload the install log file as this site says it's too large. On Windows 10 x64 latest update. Any help on how to fix this? 

[sateesh_jonnalagadda]

remove existing failed installations. Restart your system and reinstall. Qliksense desktop only works on Windows OS

[Gabrield1]

Thank you for trying Sateesh but that did not work. I am indeed on Win 10 x64 latest update. 

[Sebastian_Linser]

Hello Gabriel,

if you zip all the log files named: 

Qlik_Sense_Desktop_June_2019* in %temp% and attach that file, we might see why it fails.

                 
                                               
best regards
Sebastian

[Gabrield1]

Thanks Sebastian. I have zipped the files and uploaded them successfully, thanks for helping! 

[Sebastian_Linser]

Here are  the problematic lines

MSI (s) (9C:20) [10:09:45:735]: Executing op: RegAddValue(,Value="C:\Users\Gabriel d'Oliveira\AppData\Local\Programs\Qlik\Sense\QlikSenseBrowser\QlikSenseBrowser.exe" "--magiclink=%1",)
MSI (s) (9C:20) [10:09:45:736]: Executing op: ActionStart(Name=CA_ConvertToUTF8,,)
MSI (s) (9C:20) [10:09:45:737]: Executing op: CustomActionSchedule(Action=CA_ConvertToUTF8,ActionType=1025,Source=BinaryData,Target=CAQuietExec,CustomActionData="powershell" -NoLogo -NonInteractive -InputFormat None –ExecutionPolicy Unrestricted -Command "if (Test-Path -path 'C:\Users\Gabriel d'Oliveira\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') {{ (Get-Content 'C:\Users\Gabriel d'Oliveira\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') | Set-Content -Encoding UTF8 -Force 'C:\Users\Gabriel d'Oliveira\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini'" }})
MSI (s) (9C:54) [10:09:45:739]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4606.tmp, Entrypoint: CAQuietExec
MSI (s) (9C:40) [10:09:45:739]: Generating random cookie.
MSI (s) (9C:40) [10:09:45:743]: Created Custom Action Server with PID 18244 (0x4744).
MSI (s) (9C:58) [10:09:45:779]: Running as a service.
MSI (s) (9C:58) [10:09:45:784]: Hello, I'm your 32bit Impersonated custom action server.
CAQuietExec: At line:1 char:205

MSI (s) (9C:58) [10:09:45:784]: Hello, I'm your 32bit Impersonated custom action server.
CAQuietExec: At line:1 char:205
CAQuietExec: + ... veira\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') | Set-C ...
CAQuietExec: + ~
CAQuietExec: Missing statement block after if ( condition ).
CAQuietExec: At line:1 char:207
CAQuietExec: + ... ira\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') | Set-Con ...
CAQuietExec: + ~
CAQuietExec: An empty pipe element is not allowed.
CAQuietExec: At line:1 char:325
CAQuietExec: + ... d'Oliveira\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini' }}
CAQuietExec: + ~~~~
CAQuietExec: The string is missing the terminator: '.
CAQuietExec: + CategoryInfo : ParserError: (:) , ParentContainsErrorRecordException
CAQuietExec: + FullyQualifiedErrorId : MissingStatementBlock
CAQuietExec:
CAQuietExec: Error 0x80070001: Command line returned an error.
CAQuietExec: Error 0x80070001: QuietExec Failed
CAQuietExec: Error 0x80070001: Failed in ExecCommon method
CustomAction CA_ConvertToUTF8 returned actual error code 1603 (note this may not be 100% accurate if translation MSI (s) (9C:20) [10:09:46:637]: Note: 1: 2265 2: 3: -2147287035

MSI (s) (9C:20) [10:09:46:637]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (9C:20) [10:09:46:637]: User policy value 'DisableRollback' is 0
MSI (s) (9C:20) [10:09:46:637]: Machine policy value 'DisableRollback' is 0
Action ended 10:09:46: InstallFinalize. Return value 3.

the problem is that your user name it seems it contains a ' character which does not work perfect with the installation scope. You can try to install it with a different local user e.g. "test" and see if it runs through.

[Gabrield1 · Accepted solution]

That's awesome, thank you!!! Will see if we can install this under the machine's Admin account and that should hopefully fix this. Yes, my surname does contain a special character between d'O

Thank you!  

[Gabrield1]

Sebastian, thanks a mill! Working perfect now 🙂 Dont know how you spotted such as small character ' that caused the problem but thank you very much 🙂 Kudos to you!