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cesaraccardi
Valued Contributor

Failed to import app

Hi,

I am facing an issue in Qlik Sense server, I get the error message "Failed to import app. Please check log file." when trying to import an app, I have tried creating a new app from scratch and importing but still get the same error. Does anybody know what could be causing this, also where can I find the log file?

Thanks,

Cesar

11 Replies
sureshqv
Esteemed Contributor III

Re: Failed to import app

cesaraccardi
Valued Contributor

Re: Failed to import app

Thanks for your reply, however I am not sure that is the same issue. I found the log file entry:

ManagementAccess/qrs/app/uploadImport app500 Unable to connect to the remote server (HTTP code: 500)
roblange
New Contributor II

Re: Failed to import app

Hi, received this error too (now and then not consistently) and was told to start and restart the services - this did the trick.


Hope this helps


Rob


reddys310
Honored Contributor II

Re: Failed to import app

Hi Cesar,

You can find all the log files in this folder:

C:\ProgramData\Qlik\Sense\Log - on your server

reddys310
Honored Contributor II

Re: Failed to import app

Try restarting the repository database service and re-import the app.

cesaraccardi
Valued Contributor

Re: Failed to import app

Thanks for the suggestions, I will restart the services and see if that fix the issue.

Employee
Employee

Re: Failed to import app

Where did you build first app? In Desktop or Sense Server ("Enterprise")? Are they using same version (if you did use Desktop)?

Does your app (you are importing) contain extensions?

Have you tried a different browser (different version)?

-gw

Employee
Employee

Re: Failed to import app

The key logs here will be:

C:\ProgramData\Qlik\Sense\Log\AppMigration > The relevant Global and Request logs.

C:\ProgramData\Qlik\Sense\Log\Engine\Trace > System log

C:\ProgramData\Qlik\Sense\Log\Repository\Trace > System log


Depending on versions there are multiple reasons for this and potential work-arounds or fixes.


It'll be best to contact us in Support to go from there rather than posting snippets of logs here and there on the forums.

cesaraccardi
Valued Contributor

Re: Failed to import app

Hi,

The issue still remains even after restarting services unfortunately.

@Greg

In answer to your questions...

The app was built on a different Sense Server but same version (2.1.1). I have also tried to create an app from scratch on the new server with no objects or extensions, exporting it and then importing it back but it does't work either. The browser is IE10, the only option available on the server at the moment.