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jukah_do
New Contributor II

Failed upgrade to Qlik Sense Desktop 3.2 SR3

Hello everybody!

I am trying to upgrade from Qlik Sense Desktop 3.1 SR4 to the latest version 3.2 SR3 but I get the following message almost immediately after starting the .exe file:

Upgrade failed.

An error has occurred.

For detailed information see the log file.

The log file shows the following errors:

----------------------------------------------------------------------------------------------------

Action start 11:07:04: CostFinalize.

MSI (s) (14:FC) [11:07:04:085]: Note: 1: 1314 2: \\S0575\users$\JUKAH\\Qlik

MSI (s) (14:FC) [11:07:04:085]: Note: 1: 1606 2: \\S0575\users$\JUKAH\\Qlik

MSI (s) (14:FC) [11:07:04:085]: Note: 1: 2205 2:  3: Error

MSI (s) (14:FC) [11:07:04:085]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1606

MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2205 2:  3: Error

MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (14:FC) [11:07:04:101]: Product: Qlik Sense Desktop -- Error 1606. Could not access network location \\S0575\users$\JUKAH\\Qlik.

MSI (s) (14:FC) [11:07:04:101]: Note: 1: 1606 2: \\S0575\users$\JUKAH\\Qlik

MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2205 2:  3: Error

MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1606

Error 1606. Could not access network location \\S0575\users$\JUKAH\\Qlik.

MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2205 2:  3: Error

MSI (s) (14:FC) [11:07:04:101]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (14:FC) [11:07:04:101]: Product: Qlik Sense Desktop -- Error 1606. Could not access network location \\S0575\users$\JUKAH\\Qlik.

Error 1606. Could not access network location \\S0575\users$\JUKAH\\Qlik.

----------------------------------------------------------------------------------------------------



How should I proceed? Could anybody please help?

1 Solution

Accepted Solutions
Luminary
Luminary

Re: Failed upgrade to Qlik Sense Desktop 3.2 SR3

Hello Jukah! It looks like the storage location of Qlik Sense is on a network drive. The following steps should solve your problem:

1. Go to Documents\Qlik\Sense\Apps and make a backup of your apps.

2. Uninstall Qlik Sense 3.1 and restart your computer.

3. Start the setup of Qlik Sense 3.2 and choose Custom Installation. Do not change the Installation Location (simply click Next) but change the Storage Location to another directory, e.g. C:\Qlik and confirm.

4. After the installation is over move your .qvf files to C:\Qlik\Sense\Apps.

9 Replies
Not applicable

Re: Failed upgrade to Qlik Sense Desktop 3.2 SR3

I have the exactly same issue !

devarasu07
Honored Contributor II

Re: Failed upgrade to Qlik Sense Desktop 3.2 SR3

Hi,


Can you brief more?

What is inside? and is your ID dosn't have access to this folder?

\\S0575\users$\JUKAH\\Qlik

Recently i've upgraded from 3.1 to 3.2 and no issue.

Thanks,

Deva

Not applicable

Re: Failed upgrade to Qlik Sense Desktop 3.2 SR3

I don't quite know how to brief more.. i think that the update file is kind of messy with a company system OS like ours.

What is inside? and is your ID dosn't have access to this folder?


INSIDE = All the Qlik program files, and Yes we have access to this folder... :/

iaingaskin
New Contributor II

Re: Failed upgrade to Qlik Sense Desktop 3.2 SR3

In our case we had similar symptoms, so I uninstalled the original, and then ran the advanced installer. When I tried to specify the path to my documents (which is a DFS share), it rejected it and said that UNC paths weren't allowed.

It also wouldn't allow a mapped drive path, so I ended up putting everything in a directory on C: which then worked.

Previous version was fine with the DFS path...

Not applicable

Re: Failed upgrade to Qlik Sense Desktop 3.2 SR3

Thx for the answer !

So if i understand, you moved this : \\S0575\users$\JUKAH\\Qlik to this --> C:\Program Files\Qlik

And it worked ?

iaingaskin
New Contributor II

Re: Failed upgrade to Qlik Sense Desktop 3.2 SR3

If I recall correctly I told it to put the content in a new folder C:\Qlik17, which now contains the Examples and Sense folders and all their subfolders. I then had to copy my models and extensions across from the old Qlik folder under my documents.

Luminary
Luminary

Re: Failed upgrade to Qlik Sense Desktop 3.2 SR3

Hello Jukah! It looks like the storage location of Qlik Sense is on a network drive. The following steps should solve your problem:

1. Go to Documents\Qlik\Sense\Apps and make a backup of your apps.

2. Uninstall Qlik Sense 3.1 and restart your computer.

3. Start the setup of Qlik Sense 3.2 and choose Custom Installation. Do not change the Installation Location (simply click Next) but change the Storage Location to another directory, e.g. C:\Qlik and confirm.

4. After the installation is over move your .qvf files to C:\Qlik\Sense\Apps.

jukah_do
New Contributor II

Re: Failed upgrade to Qlik Sense Desktop 3.2 SR3

This worked, thank you!

Luminary
Luminary

Re: Failed upgrade to Qlik Sense Desktop 3.2 SR3

You are welcome!

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