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Contributor III
Contributor III

Februar 2019 patch update failed after upgrade

Qlik Sense February 2019 update patch failed

Hello,

I have just upgraded to Qlik sense February 2019 and the upgrade was succesffull but when I tried to add the patch I received the error below and the log is also below.

Please any ideas?

 

failed.png

1/04/2019 9:19:26 PM - Command line:
1/04/2019 9:19:26 PM - Launch operation Ui
1/04/2019 9:19:26 PM - Start services False
1/04/2019 9:19:26 PM - Initialized install runner
1/04/2019 9:19:26 PM - This will update Qlik Sense from Qlik Sense February 2019 version 13.9.1 to Qlik Sense February 2019 Patch 1 version 13.9.2
1/04/2019 9:19:26 PM - Files to be removed/updated: 102
1/04/2019 9:19:26 PM - Launching UI
1/04/2019 9:19:29 PM - Applying action: Update
1/04/2019 9:19:29 PM - Entered Install
1/04/2019 9:19:29 PM - ProgramData:C:\ProgramData
1/04/2019 9:19:29 PM - CommonFiles:C:\Program Files\Common Files
1/04/2019 9:19:29 PM - InstallDir:C:\Program Files\Qlik\Sense\
1/04/2019 9:19:29 PM - Backup folder: C:\ProgramData\Package Cache\f7a98624-9131-4202-8654-30777ec76033
1/04/2019 9:19:29 PM - Unpack folder: C:\Users\qlik\AppData\Local\Temp\8c70b969-3a8b-4004-8e0b-d6702d78fcdc
1/04/2019 9:19:29 PM - Assessing service restore states
1/04/2019 9:19:29 PM - Assessing service restore state for QlikSenseServiceDispatcher
1/04/2019 9:19:29 PM - Restore state for Service is started: True
1/04/2019 9:19:29 PM - Assessing service restore state for QlikSenseRepositoryService
1/04/2019 9:19:29 PM - Restore state for Service is started: True
1/04/2019 9:19:29 PM - Assessing service restore state for QlikSenseEngineService
1/04/2019 9:19:29 PM - Restore state for Service is started: True
1/04/2019 9:19:29 PM - Assessing service restore state for QlikSenseProxyService
1/04/2019 9:19:29 PM - Restore state for Service is started: True
1/04/2019 9:19:29 PM - Assessing service restore state for QlikSensePrintingService
1/04/2019 9:19:29 PM - Restore state for Service is started: True
1/04/2019 9:19:29 PM - Assessing service restore state for QlikSenseSchedulerService
1/04/2019 9:19:29 PM - Restore state for Service is started: True
1/04/2019 9:19:29 PM - Assessing service restore state for QlikSenseRepositoryDatabase
1/04/2019 9:19:29 PM - Restore state for Service is started: True
1/04/2019 9:19:29 PM - Assessing service restore state for QlikLoggingService
1/04/2019 9:19:29 PM - Restore state for Service is started: True
1/04/2019 9:19:29 PM - Id: 4920 Name: QlikSenseServiceDispatcher
1/04/2019 9:19:29 PM - Id: 7608 Name: QlikSenseRepositoryService
1/04/2019 9:19:29 PM - Id: 8024 Name: QlikSenseEngineService
1/04/2019 9:19:29 PM - Id: 7648 Name: QlikSenseProxyService
1/04/2019 9:19:29 PM - Id: 7980 Name: QlikSensePrintingService
1/04/2019 9:19:29 PM - Id: 7216 Name: QlikSenseSchedulerService
1/04/2019 9:19:29 PM - Id: 2400 Name: QlikSenseRepositoryDatabase
1/04/2019 9:19:29 PM - Id: 8044 Name: QlikLoggingService
1/04/2019 9:19:29 PM - Stopping Service: QlikSenseServiceDispatcher.
1/04/2019 9:19:29 PM - QlikSenseServiceDispatcher was stopped
1/04/2019 9:19:29 PM - Stopping Service: QlikSenseRepositoryService.
1/04/2019 9:19:37 PM - QlikSenseRepositoryService was stopped
1/04/2019 9:19:42 PM - Stopping Service: QlikSenseRepositoryDatabase.
1/04/2019 9:19:43 PM - QlikSenseRepositoryDatabase was stopped
1/04/2019 9:19:43 PM - Error when unziping file Access to the path 'C:\Users\qlik\AppData\Local\Temp\8c70b969-3a8b-4004-8e0b-d6702d78fcdc\Client\hub\img\core\logo\Icon-App-120x120@1x.png' is denied.
1/04/2019 9:19:43 PM - Installer payload could not be unpacked
1/04/2019 9:19:43 PM - Access to the path 'C:\Users\qlik\AppData\Local\Temp\8c70b969-3a8b-4004-8e0b-d6702d78fcdc\Client\hub\img\core\logo\Icon-App-120x120@1x.png' is denied.
1/04/2019 9:19:43 PM - Update failed
1/04/2019 9:19:43 PM - The new files could not be unpacked.

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