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praveen1108
Contributor

How to raise a request with Qlik Support as a Licensed Customer

Hi Everyone,

I have any issue which can be a bug so i wanted to bring this to the Qlik Support notice.

I do have valid license and just wondering how to raise a request with support.

Is there any email id that we have to drop an email or do we need to create qlik community account.

Please suggest me..

Regards,

PK

1 Solution

Accepted Solutions
Employee
Employee

Re: How to raise a request with Qlik Support as a Licensed Customer

krishna chaitanya is on the right track. In brief, you can email us at support@qlik.com. To make things quicker:

  • it's ideal to provide a license number right away since we are there for customers with active support agreements
  • clearly describe the behavior that you are having issues with
  • indicate which version that you're having the issue with (e.g. with Sense 2.0.1 or 1.0.3, Server?, Desktop?)
  • if you suspect there's a bug (and even if you don't), it's ideal to provide an sample demonstration of the issue; we have an FTP server if the file is too large to send via email
    • clearly describe how to replicate the behavior

Those last two components are key since if we need R&D's feedback on this issue then they will need to see the issue firsthand in order to debug where the issue lies.

3 Replies
krishna_2644
Valued Contributor III

Re: How to raise a request with Qlik Support as a Licensed Customer

support@qlik.com


Email them with your license number.


thanks

Re: How to raise a request with Qlik Support as a Licensed Customer

You may want to go to qlik.com and click on Services, Support in the menu. There you should find options for contacting support in your region.

-Rob

Employee
Employee

Re: How to raise a request with Qlik Support as a Licensed Customer

krishna chaitanya is on the right track. In brief, you can email us at support@qlik.com. To make things quicker:

  • it's ideal to provide a license number right away since we are there for customers with active support agreements
  • clearly describe the behavior that you are having issues with
  • indicate which version that you're having the issue with (e.g. with Sense 2.0.1 or 1.0.3, Server?, Desktop?)
  • if you suspect there's a bug (and even if you don't), it's ideal to provide an sample demonstration of the issue; we have an FTP server if the file is too large to send via email
    • clearly describe how to replicate the behavior

Those last two components are key since if we need R&D's feedback on this issue then they will need to see the issue firsthand in order to debug where the issue lies.

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