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Installation Error - Rollback

Hello, I keep getting to the last step in downloading Qlik Sense Desktop. Once I get to that point, I receive a message saying the installation failed - an error occured and the transaction had to roll back. I believe I have all the various system requirements. I attached a copy of the rollback log.

2 Replies
Employee
Employee

Re: Installation Error - Rollback

Hello MacDonald. From the provided logs, the below error is listed:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2911. The arguments are: C:\Config.Msi\, ,

According to MS Window Installer Errors , the 2911 error lists

2911

Could not remove the folder [2].

Ensure that any previous version of Qlik Sense is removed or there may be an issue with the installer package, so I suggest that you download the installation .exe and try again.

Sr. Technical Support Engineer with Qlik Support
Not applicable

Re: Installation Error - Rollback

Hi MacDonald,

Did you get the installation to work?

Br

Andreas

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