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SonPhan
Partner - Creator
Partner - Creator

Monitoring App reload error

Hello Qlik Experts,

The "License Monitor" and "Operations Monitor" tasks have not been working for a few days.

SonPhan_0-1626957166701.png

When I start the load script for the "License Monitor" task manually, the following error occurs:

SonPhan_1-1626957202842.png

Does anyone knows how to solve this problem?

Best regards Son

1 Solution

Accepted Solutions
Ranganath_DR
Support
Support

Hi @SonPhan ,

Check if below solution helps:

Open each Data Connection beginning with "QRS_" (before June 2017) or "Monitor_Apps_" (after June 2017), and update the User ID and Password fields (must use the Service Account running the Qlik Services… look in Windows Services). Note: this service account must be an administrator with Full Control and be a part of the required AD Groups listed in the installation guide. Example – if the Qlik Services show the user running these services is “domain123\qvservice” then enter “domain123\qvservice” as the User ID in each “monitor_app” Data Connection, and then enter the password for this service account. Repeat for each “monitor_app” data connection. This is also one of the main causes of monitoring app issues, especially if you get a "4xx" error such as a "401 Unauthorized". A "401 Unauthorized" is generally caused by the wrong User ID, wrong Password, or leaving the User ID as default

https://community.qlik.com/t5/Knowledge-Base/Operations-Monitor-or-License-Monitor-Tasks-Do-Not-Relo...

 

View solution in original post

8 Replies
rbartley
Specialist II
Specialist II

Hi Son,

 

We have also observed the same and have raised a call with the company that provides our Qlik support.  I'll let you know when we hear anything.

 

Regards,

 

Richard

SonPhan
Partner - Creator
Partner - Creator
Author

Thank you!

 

Vikram_Jayakumar

Hi @SonPhan @rbartley 

The error happens when the Qlik Sense services account does not match the account used in the reload task. See if this help 401 Unauthorized 

If a post helps to resolve your issue, please mark the appropriate replies as CORRECT.
SonPhan
Partner - Creator
Partner - Creator
Author

Thank you for your support, unfortunately this doesnt work.

Vikram_Jayakumar

See if this makes sense in your case Qlogs since I see connection failure to DB

If a post helps to resolve your issue, please mark the appropriate replies as CORRECT.
SonPhan
Partner - Creator
Partner - Creator
Author

Hi Richard,
could you solve this problem?

Regards Son

menta
Partner - Creator II
Partner - Creator II

check into data connection all the rest_ connection.

Check if the user inside is the same that run the qlik services. If different change to the same.

Check also that the user is rootadmin

Ranganath_DR
Support
Support

Hi @SonPhan ,

Check if below solution helps:

Open each Data Connection beginning with "QRS_" (before June 2017) or "Monitor_Apps_" (after June 2017), and update the User ID and Password fields (must use the Service Account running the Qlik Services… look in Windows Services). Note: this service account must be an administrator with Full Control and be a part of the required AD Groups listed in the installation guide. Example – if the Qlik Services show the user running these services is “domain123\qvservice” then enter “domain123\qvservice” as the User ID in each “monitor_app” Data Connection, and then enter the password for this service account. Repeat for each “monitor_app” data connection. This is also one of the main causes of monitoring app issues, especially if you get a "4xx" error such as a "401 Unauthorized". A "401 Unauthorized" is generally caused by the wrong User ID, wrong Password, or leaving the User ID as default

https://community.qlik.com/t5/Knowledge-Base/Operations-Monitor-or-License-Monitor-Tasks-Do-Not-Relo...