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SonPhan
Partner
Partner

Monitoring App reload error

Hello Qlik Experts,

The "License Monitor" and "Operations Monitor" tasks have not been working for a few days.

SonPhan_0-1626957166701.png

When I start the load script for the "License Monitor" task manually, the following error occurs:

SonPhan_1-1626957202842.png

Does anyone knows how to solve this problem?

Best regards Son

1 Solution

Accepted Solutions
Ranganath_DR
Support
Support

Hi @SonPhan ,

Check if below solution helps:

Open each Data Connection beginning with "QRS_" (before June 2017) or "Monitor_Apps_" (after June 2017), and update the User ID and Password fields (must use the Service Account running the Qlik Services… look in Windows Services). Note: this service account must be an administrator with Full Control and be a part of the required AD Groups listed in the installation guide. Example – if the Qlik Services show the user running these services is “domain123\qvservice” then enter “domain123\qvservice” as the User ID in each “monitor_app” Data Connection, and then enter the password for this service account. Repeat for each “monitor_app” data connection. This is also one of the main causes of monitoring app issues, especially if you get a "4xx" error such as a "401 Unauthorized". A "401 Unauthorized" is generally caused by the wrong User ID, wrong Password, or leaving the User ID as default

https://community.qlik.com/t5/Knowledge-Base/Operations-Monitor-or-License-Monitor-Tasks-Do-Not-Relo...

 

View solution in original post

8 Replies
rbartley
Specialist
Specialist

Hi Son,

 

We have also observed the same and have raised a call with the company that provides our Qlik support.  I'll let you know when we hear anything.

 

Regards,

 

Richard

SonPhan
Partner
Partner
Author

Thank you!

 

Vikram_Jayakumar

Hi @SonPhan @rbartley 

The error happens when the Qlik Sense services account does not match the account used in the reload task. See if this help 401 Unauthorized 

If a post helps to resolve your issue, please mark the appropriate replies as CORRECT.
SonPhan
Partner
Partner
Author

Thank you for your support, unfortunately this doesnt work.

Vikram_Jayakumar

See if this makes sense in your case Qlogs since I see connection failure to DB

If a post helps to resolve your issue, please mark the appropriate replies as CORRECT.
SonPhan
Partner
Partner
Author

Hi Richard,
could you solve this problem?

Regards Son

menta
Partner
Partner

check into data connection all the rest_ connection.

Check if the user inside is the same that run the qlik services. If different change to the same.

Check also that the user is rootadmin

Ranganath_DR
Support
Support

Hi @SonPhan ,

Check if below solution helps:

Open each Data Connection beginning with "QRS_" (before June 2017) or "Monitor_Apps_" (after June 2017), and update the User ID and Password fields (must use the Service Account running the Qlik Services… look in Windows Services). Note: this service account must be an administrator with Full Control and be a part of the required AD Groups listed in the installation guide. Example – if the Qlik Services show the user running these services is “domain123\qvservice” then enter “domain123\qvservice” as the User ID in each “monitor_app” Data Connection, and then enter the password for this service account. Repeat for each “monitor_app” data connection. This is also one of the main causes of monitoring app issues, especially if you get a "4xx" error such as a "401 Unauthorized". A "401 Unauthorized" is generally caused by the wrong User ID, wrong Password, or leaving the User ID as default

https://community.qlik.com/t5/Knowledge-Base/Operations-Monitor-or-License-Monitor-Tasks-Do-Not-Relo...

 

View solution in original post