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Kornee
Partner - Contributor
Partner - Contributor

Problem installing Qlik Sense Enterprise on brand new Windows 2019 server

Tried to install QS Enterprise Nov 2022 version on a brand new Windows 2019 server, but it keeps on failing on the Postgress part.

 

From the ..PostgreSQL125.log:

..

Action 16:38:15 68 postgresDir: C:\Program Files\Qlik\Sense\Repository\PostgreSQL\12.5\bin\, postgresDbDir: C:\ProgramData\Qlik\Sense\Repository\PostgreSQL\12.5.
Action 16:38:15 68 Failed when trying to init db, an exception was thrown. Details: Access is denied.
CustomAction CA_InitDB returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (1C:C4) [16:38:15:726]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (1C:C4) [16:38:15:728]: User policy value 'DisableRollback' is 0

..

MSI (s) (1C:C4) [16:38:19:887]: Note: 1: 1708
MSI (s) (1C:C4) [16:38:19:887]: Product: PostgreSQL125 -- Installation failed.

MSI (s) (1C:C4) [16:38:19:887]: Windows Installer installed the product. Product Name: PostgreSQL125. Product Version: 14.97.3. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

..

 

From the log:

[1098:08D8][2023-01-13T16:37:57]i000: Starting execution of PostgreSQL
[1468:053C][2023-01-13T16:37:57]i301: Applying execute package: PostgreSQL, action: Install, path: C:\ProgramData\Package Cache\{86F58189-0127-47A6-B482-C103B644B6F5}v14.97.3\PostgreSQL.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" DBPASSWORD="*****" DBDATAFOLDER="C:\ProgramData\\Qlik\Sense\Repository\PostgreSQL" SERVICEUSER="bentum\ixolutions" USERPASSWORD="*****" CENTRALREPOSITORY="1" BURN="1" INSTALLDIR="C:\Program Files\Qlik\Sense" MODIFY="0" SKIPSTARTSERVICES="0" LASTSERVICE="QlikSensePrintingService" RANDOMPASSWORD="*****" SKIPDBCONFIG="0" SKIPDBVALIDATION="0" USINGPOSTGRESQL="0" UNINSTALLEVERYTHING="" UNIQUEAPPGUID="D188A6E3-B88B-47A7-9E3B-465E3775BDAE" BURNUILEVEL="" FAIL="" DBLIMITEDUSERNAME="qliksenserepository" SKIPINSTALLDBSERVICE="0" DBPORT="4432" SHAREDPERSISTENCE="1" CONFIGUREPGLISTENER="1" DBLISTENADDRESSES="SRVQLIK01.Bentum.local" DBIPRANGE="fe80::1064:7cdb:1a7e:a21c/128,10.15.0.10/32" DBMAXCONNECTIONS="100" DBDUMPFILEPATH="" UPGRADEPSQL="" REMOVEDUMP="0" BUNDLETEMPDIRECTORY="C:\Users\Ixolutions\AppData\Local\Temp\2\{786D3689-AB0E-4C59-A41A-8FDD320E6E4D}\.ba" ENCODEDUSERPASSWORD="*****" SHAREDROOTFOLDER="\\SRVQLIK01\Users\Ixolutions\Documents\QLIK" STATICCONTENTROOT="\\SRVQLIK01\Users\Ixolutions\Documents\QLIK\StaticContent" ARCHIVEDLOGSROOT="\\SRVQLIK01\Users\Ixolutions\Documents\QLIK\ArchivedLogs" APPSROOT="\\SRVQLIK01\Users\Ixolutions\Documents\QLIK\Apps" SKIPVALIDATION="0" SKIPINSTALLPOSTGRESQL96="1" SKIPINSTALLPOSTGRESQL125="0" POSTGRESHOME="C:\Program Files\Qlik\Sense\Repository\PostgreSQL\12.5"'
[1098:08D8][2023-01-13T16:38:00]i000: In Update Progress: 1
[1098:08D8][2023-01-13T16:38:00]i000: In Update Progress: 2
[1098:08D8][2023-01-13T16:38:00]i000: In Update Progress: 3
[1098:08D8][2023-01-13T16:38:00]i000: In Update Progress: 4
[1098:08D8][2023-01-13T16:38:00]i000: In Update Progress: 5
[1098:08D8][2023-01-13T16:38:00]i000: In Update Progress: 6
[1468:053C][2023-01-13T16:38:00]w355: Unable to register source directory: C:\ProgramData\Package Cache\{86F58189-0127-47A6-B482-C103B644B6F5}v14.97.3\, product: {86F58189-0127-47A6-B482-C103B644B6F5}, reason: 0x80070645. Continuing...
[1098:08D8][2023-01-13T16:38:00]i319: Applied execute package: PostgreSQL, result: 0x0, restart: None
[1468:053C][2023-01-13T16:38:00]i325: Registering dependency: {cc17cd59-096e-4372-912e-a5df3f5e95fd} on package provider: {86F58189-0127-47A6-B482-C103B644B6F5}, package: PostgreSQL
[1468:053C][2023-01-13T16:38:00]i323: Registering package dependency provider: {C2138B7C-FE47-4220-825E-9C7AC7A98E91}, version: 14.97.3, package: PostgreSQL125
[1098:08D8][2023-01-13T16:38:00]i000: ProgressTypeInstallation
[1098:08D8][2023-01-13T16:38:00]i000: Starting execution of PostgreSQL125
[1468:053C][2023-01-13T16:38:00]i301: Applying execute package: PostgreSQL125, action: Install, path: C:\ProgramData\Package Cache\{C2138B7C-FE47-4220-825E-9C7AC7A98E91}v14.97.3\PostgreSQL125.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" DBPASSWORD="*****" DBDATAFOLDER="C:\ProgramData\\Qlik\Sense\Repository\PostgreSQL" SERVICEUSER="bentum\ixolutions" USERPASSWORD="*****" CENTRALREPOSITORY="1" BURN="1" INSTALLDIR="C:\Program Files\Qlik\Sense" MODIFY="0" SKIPSTARTSERVICES="0" LASTSERVICE="QlikSensePrintingService" RANDOMPASSWORD="*****" SKIPDBCONFIG="0" SKIPDBVALIDATION="0" USINGPOSTGRESQL="0" UNINSTALLEVERYTHING="" UNIQUEAPPGUID="D188A6E3-B88B-47A7-9E3B-465E3775BDAE" BURNUILEVEL="" FAIL="" DBLIMITEDUSERNAME="qliksenserepository" SKIPINSTALLDBSERVICE="0" DBPORT="4432" SHAREDPERSISTENCE="1" CONFIGUREPGLISTENER="1" DBLISTENADDRESSES="SRVQLIK01.Bentum.local" DBIPRANGE="fe80::1064:7cdb:1a7e:a21c/128,10.15.0.10/32" DBMAXCONNECTIONS="100" DBDUMPFILEPATH="" UPGRADEPSQL="" REMOVEDUMP="0" BUNDLETEMPDIRECTORY="C:\Users\Ixolutions\AppData\Local\Temp\2\{786D3689-AB0E-4C59-A41A-8FDD320E6E4D}\.ba" ENCODEDUSERPASSWORD="*****" SHAREDROOTFOLDER="\\SRVQLIK01\Users\Ixolutions\Documents\QLIK" STATICCONTENTROOT="\\SRVQLIK01\Users\Ixolutions\Documents\QLIK\StaticContent" ARCHIVEDLOGSROOT="\\SRVQLIK01\Users\Ixolutions\Documents\QLIK\ArchivedLogs" APPSROOT="\\SRVQLIK01\Users\Ixolutions\Documents\QLIK\Apps" SKIPVALIDATION="0" SKIPINSTALLPOSTGRESQL96="1" SKIPINSTALLPOSTGRESQL125="0" POSTGRESHOME="C:\Program Files\Qlik\Sense\Repository\PostgreSQL\12.5"'
[1098:08D8][2023-01-13T16:38:01]i000: In Update Progress: 7
[1098:08D8][2023-01-13T16:38:02]i000: In Update Progress: 8
[1098:08D8][2023-01-13T16:38:02]i000: In Update Progress: 9
[1098:08D8][2023-01-13T16:38:02]i000: In Update Progress: 10
[1098:08D8][2023-01-13T16:38:02]i000: In Update Progress: 11
[1098:08D8][2023-01-13T16:38:03]i000: In Update Progress: 12
[1468:053C][2023-01-13T16:38:19]e000: Error 0x80070643: Failed to install MSI package.
[1468:053C][2023-01-13T16:38:19]e000: Error 0x80070643: Failed to execute MSI package.
[1098:08D8][2023-01-13T16:38:19]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1098:08D8][2023-01-13T16:38:19]i000: Detected failing msi: PostgreSQL125
[1098:08D8][2023-01-13T16:38:19]i319: Applied execute package: PostgreSQL125, result: 0x80070643, restart: None
[1098:08D8][2023-01-13T16:38:19]e000: Error 0x80070643: Failed to execute MSI package.
[1098:08D8][2023-01-13T16:38:19]i000: ProgressTypeInstallation
[1098:08D8][2023-01-13T16:38:19]i000: Starting rollback execution of PostgreSQL125

 

Not sure what to do, restarts and reboots of the server wont work. 

 

Labels (1)
1 Reply
Mike_Dickson
Support
Support

Hello @Kornee ,

Have you verified that all of the requirements are met prior to the install?

IE: Make sure that the service account is a Local Admin on the server and also attempt to install the software with the same service account.

https://help.qlik.com/en-US/sense-admin/November2022/Subsystems/DeployAdministerQSE/Content/Sense_De...

https://help.qlik.com/en-US/sense-admin/November2022/Subsystems/DeployAdministerQSE/Content/Sense_De...

https://help.qlik.com/en-US/sense-admin/November2022/Subsystems/DeployAdministerQSE/Content/Sense_De...

https://help.qlik.com/en-US/sense-admin/November2022/Subsystems/DeployAdministerQSE/Content/Sense_De...

I hope this helps!

 

Sr. Technical Support Engineer with Qlik Support
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