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m_tapper
New Contributor III

Problem with sharing app in Qlik Cloud (customer can't see the app)

Dear all,

I am trying to share an app with a customer via Qlik Cloud. I have the app under My shared cloud and have shared it to 5 different mail addresses.

The customer receives the mail and have registered himself, but there is no data shared with him when he is logged in.

I can open it up in shared mode.

Can anyone help me explain what has gone wrong...?

Thanks in advance!!!

Michelle

Tags (1)
5 Replies
atanthony
New Contributor II

Re: Problem with sharing app in Qlik Cloud (customer can't see the app)

Are you sure the customer switched to the My Shared Cloud folder?  I had a similar problem until they switched folders.

m_tapper
New Contributor III

Re: Problem with sharing app in Qlik Cloud (customer can't see the app)

Thanks for your input Tony. I will ask to make sure they really followed the instructions once more.

MVP
MVP

Re: Problem with sharing app in Qlik Cloud (customer can't see the app)

On my Qlik Cloud, where I have joined BarryHarmsen‌ 's shared folder, I get to see his icon on the left hand side.

Do your customers get your icon showing?

01.29.2016-21.20.png

When they signed up to join your shared folder, did they use the same email address that they use for their Qlik Communinty single sign on?

Steve

MVP
MVP

Re: Problem with sharing app in Qlik Cloud (customer can't see the app)

The files will not be in their 'My Shared Folder', that is where they will find files that they have shared.  Your folder should appear on their menu.

Steve

m_tapper
New Contributor III

Re: Problem with sharing app in Qlik Cloud (customer can't see the app)

That is a good question Steve. I do not know if they used the same email, I will check it out but it will have to be on monday.

I will get back and let you know what happends

Thanks!!

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