QLik sense mobile problem

[Carlaf_93]

Good morning,

i have a problem with the login session in Qlik sense (with the app).

 I always used the mobile app on a tablet, now it doesn't work anymore.

I disinstalled and reinstalled the app but now it says 'unable to connct to enterprise server'.

If i try to access with the same user on pc it works perfectly.

Any ideas?

[PadmaPriya · Accepted solution]

Hello @Carlaf_93 

Environment:

Qlik Sense Mobile for iOS
Qlik Sense Mobile for Android

Solution:

• Ensure TLS 1.2 is enabled. This is required. Further information is found in the following Knowledge Base Article: Qlik Sense 3.1 SR4 and TLS 1.2
• Update the Qlik Sense Mobile App via the Apple Store to the latest version
• Update the iOS to version 11.1 or newer. The operating system updates are found in Settings - General - Software Update. Further information is found via the Apple Help Site.
• If you have a reverse proxy between Qlik Sense Mobile and the Qlik Sense Server, make sure that your rules are set up to rewrite correctly https://yourservername/ and https://yourservername:443/ (or different port if you have customized the port or are using http). Some requests such as the windows authentication page will have the port number in the URL, i.e. https://servername:443/internal_forms_authentication/ so it is important that rewrite rules consider this pattern.
• verify the configuration of any firewall / access gateway to allow access from Qlik Sense Mobile 

Thanks,

Padma Priya

Qlik Support