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Shahzad_Ahsan
Creator III
Creator III

Qlik Sense Android Mobile Login Issue

I have installed Qlik Sense Android app and Added My QS Server using Client Authentication link from mobile browser. But, when using my credentials I am getting Error "Server Log in Attempt Failed"

Am I missing some step??

Please check screen shot.

 

5 Replies
Giuseppe_Novello

@Daniele_Purrone Any thoughts about this issue? 

Giuseppe Novello
Principal Technical Support Engineer @ Qlik
Daniele_Purrone
Support
Support

@Giuseppe_Novello  difficult to say, without seeing the logs. 

I suspect there might be a reverse proxy in the middle: @Shahzad_Ahsan  can you please verify that? If so,  the last bullet point here might help.

Otherwise, I would suggest that you open a Support case, either with your responsible partner (if you have one) or with Qlik Support (if you are entitled to direct support). 

Please, provide a clear description and collect the logs from both QSM and the Server:
https://support.qlik.com/articles/000039471

https://support.qlik.com/articles/000039471

https://support.qlik.com/articles/000006144

Thanks in advance!

Daniele - Senior Technical Support Engineer & SaaS Support Coordinator at Qlik
If a post helps to resolve your issue, please accept it as a Solution.
Shahzad_Ahsan
Creator III
Creator III
Author

Hi @Giuseppe_Novello  and @Daniele_Purrone 

I raised a ticket on Qlik Support. As they are saying , Qlik Sense for Android is a beta version and they don't provide support unless the final release.

Giuseppe_Novello

I am looking the case, and the support agent is helping you, yes they provide at some point the BETA version of the app is not supported, but they have clarify that you are not using that. Also, can you clarify what version of Qlik Sense are you using?

 

Gio

Giuseppe Novello
Principal Technical Support Engineer @ Qlik
Shahzad_Ahsan
Creator III
Creator III
Author

Hi@Giuseppe_Novello Sorry for the late reply.

I am using Nov-2018 Qlik Sense Server

Android App version is Feb-2019

The problem is still there.