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Qlik Sense App on Mobile Device

Hi there,

I want try to access the apps from our corporate Qlik Sense server.  I can successfully authenticated to the hub

https://<our qlik sense server>/hub/my/work

using my credential and can see the apps but I cannot open any app.  The reload page is permanently on.

IMG_4498.PNG

I can too access the QMC in the mobile device.  I wonder anyone can help?

Many thanks in advance,

Eric.

11 Replies
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Luminary
Luminary

Issues with Web Sockets I think - can you try with another browser?

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Partner
Partner

Can you access to the same app other than from your mobile device? With the same user?

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Not applicable

Thanks Martin!  Yes I try both Safari and Chrome on iOS.

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Not applicable

Thanks Omar! No problem on the Windows 7 laptop.  Yes I am using the same windows AD credential.

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Luminary
Luminary

When you're in the QMC, can you see your correct username at the top right?

I think you'll need to do a deep dive and check the logs of the proxy and see there what's causing the issue.

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Not applicable

Yes I am using my Windows AD credential.IMG_4501.PNG

Thanks for your advice I will have a detail look into the proxy log file.

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Contributor III
Contributor III

Eric, did you find the solution to this? I am having the same issue!

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Luminary
Luminary

Make sure the user has a license allocated & WebSockets are supported in the browser.

Also, try connecting with http:// rather than https:// to test the browser.

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Support (Former)
Support (Former)

Hello Eric,

It looks like the certificate is not trusted. Are you using any 3rd party certificate or the qlik sense certificates?

Below is a help link which describes the issue and possible solutions.

Troubleshooting - Navigate and interact ‒ Qlik Sense

Thanks

Tom Issac