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Qlik Sense App on Mobile Device

Hi there,

I want try to access the apps from our corporate Qlik Sense server.  I can successfully authenticated to the hub

https://<our qlik sense server>/hub/my/work

using my credential and can see the apps but I cannot open any app.  The reload page is permanently on.

IMG_4498.PNG

I can too access the QMC in the mobile device.  I wonder anyone can help?

Many thanks in advance,

Eric.

11 Replies
simondachstr
Valued Contributor III

Re: Qlik Sense App on Mobile Device

Issues with Web Sockets I think - can you try with another browser?

OmarBenSalem
Esteemed Contributor

Re: Qlik Sense App on Mobile Device

Can you access to the same app other than from your mobile device? With the same user?

Not applicable

Re: Qlik Sense App on Mobile Device

Thanks Martin!  Yes I try both Safari and Chrome on iOS.

Not applicable

Re: Qlik Sense App on Mobile Device

Thanks Omar! No problem on the Windows 7 laptop.  Yes I am using the same windows AD credential.

simondachstr
Valued Contributor III

Re: Qlik Sense App on Mobile Device

When you're in the QMC, can you see your correct username at the top right?

I think you'll need to do a deep dive and check the logs of the proxy and see there what's causing the issue.

Not applicable

Re: Qlik Sense App on Mobile Device

Yes I am using my Windows AD credential.IMG_4501.PNG

Thanks for your advice I will have a detail look into the proxy log file.

nategreen
New Contributor

Re: Qlik Sense App on Mobile Device

Eric, did you find the solution to this? I am having the same issue!

simondachstr
Valued Contributor III

Re: Qlik Sense App on Mobile Device

Make sure the user has a license allocated & WebSockets are supported in the browser.

Also, try connecting with http:// rather than https:// to test the browser.

Employee
Employee

Re: Qlik Sense App on Mobile Device

Hello Eric,

It looks like the certificate is not trusted. Are you using any 3rd party certificate or the qlik sense certificates?

Below is a help link which describes the issue and possible solutions.

Troubleshooting - Navigate and interact ‒ Qlik Sense

Thanks

Tom Issac

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