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Anonymous
Not applicable

Qlik Sense Desktop 3.1 white screen only

Windows 10 v1511 (November edition), fully patched.

.NET 4.6.1

IE 11 and Chrome

My Qlik Sense Desktop v2.2.3.0 stopped functioning this morning with a message that it had expired.

I downloaded the v3.1 executable and carried out the upgrade. Post restart, whenever I start Qlik, all I see is a blank white browser window instead of the hub.

Looking at the chrome-devtool timeline, the only error displayed is:

Failed to clear temp storage: It was determined that certain files are unsafe for access within a Web application, or that too many calls are being made on file resources. SecurityError. Clearing the chrome cache had no effect.

Attempting to browse localhost:4848\hub fails with both IE 11 and Chrome, using IP instead of localhost also fails. Both browsers report page unavailable / no data returned.

Engine log is the only one created, and it just repeats the same lines for each attempted launch:

INFO 20160930T124456.990+0100 7204 8788 Invalid parameter handler set

INFO 20160930T124456.991+0100 7204 8788 ComputerName is **** (no spaces, does contain a hyphen)

INFO 20160930T124457.306+0100 7204 8788 Locale(s) set

INFO 20160930T124457.310+0100 7204 8788 QHeap initialized

INFO 20160930T124457.316+0100 7204 8788 Running in desktop mode

INFO 20160930T124457.316+0100 7204 8788 Initiating server license.

I uninstalled and reinstalled Qlik several times, and also cleared out all of the appdata\local\programs\qlik data in case anything was being left behind from the uninstall. I have a redirected documents folder on a network share, but the Engine log is being successfully written there.

Event Viewer applications log shows a succession of error 300 source: Engine

Additional information is: RestClient HTTP request for url/migrate/ping failed with error code 12029 (source: 5)

A second workstation has also been upgraded and is displaying the same behavior.

My best guess at the moment is that the engine is failing and the browser(s) can't connect. Can anyone offer a solution please?

10 Replies
pcohelop
Contributor II
Contributor II

Hello,

I have the same issue. Tried the solution proposed by iaingaskin‌ but still appears same white screen.

This line" LogPath="${HOMEDRIVE}${HOMEPATH}\Documents\Qlik\Sense\Log" is the first entrance in the file right?


UPDATE:

I reinstalled with Administrator privileges and it now works properly.