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Not applicable

Qlik Sense Desktop Install

Hi Community.

I have a Puzzle that I am hoping can be resolved. So, I run through the install and it installs .Net framework and the general installer and it all seems fine.

Once finished I hit my new desktop icon for QLIK Sense Desktop...and nothing!!

The Qliksense.exe does launch in the processes tab of windows task manager but the actual program never fires up and opens??

Wasn't sure why so I did uninstall and reinstall...same problem?

Any ideas?

Thanks in Advance.

P

Tags (1)
41 Replies
darkhorse
Valued Contributor

Re: Qlik Sense Desktop Install

Hello,

- What is your Windows version? What is the Qlik Sense version?

- Try right click on Sense icon--> Open file location. Try same thing from there. You may want to try with Run As Administrator option.

- If you have your antivirus open during the installation then try disabling it and reinstall. I encountered problems with antivirus programs, but generally they failed at some point during the installation. Not exactly your case.

BR

Serhan

Not applicable

Re: Qlik Sense Desktop Install

Sorry. Should have said!!

version 2.1.1.0

I am running a windows 7 professional SP1 (64-bit)

Doesn't appear to be Anti virus in this case, have been back over the settings.

????

darkhorse
Valued Contributor

Re: Qlik Sense Desktop Install

Hello,

Can you try the following flow:

1. uninstall

2. Restart the computer (not necessary in general but just trying to make sure the registry makes up its mind)

3. rename this folder: C:\Users\<your user>\Documents\Qlik

4. reinstall with "Run as Admin" option.

BR

Serhan

Not applicable

Re: Qlik Sense Desktop Install

Thanks for this.

Followed those steps...same results unfortunately.

darkhorse
Valued Contributor

Re: Qlik Sense Desktop Install

Hi Peter,

Interesting. I can't say what's wrong unfortunately.

But maybe you can try installing to another computer (with same setup file pls) and see if it works. If works then we can start trying to find the differences between the two machines.

BR

Serhan

ecg
New Contributor III

Re: Qlik Sense Desktop Install

Hi Peter,

Sometimes it helps to manually clean the temp folder from Qlik Sense Browser files(not sure if it helps in this case though).

1. Go to C:\Users\{username}\AppData\Local\Temp

2. Remove all folders that starts with QlikSenseBrowser (QlikSenseBrowser{versionnumber} and QlikSenseBrowserCache)

3. Start Qlik Sense Desktop

Best regards,

Emilie

Not applicable

Re: Qlik Sense Desktop Install

Thanks Emily.

Really appreciate you giving it a go...no luck though

I don't really have access to anyone else's computer to try installing elsewhere. Its a real shame because I used Qlik Sense at my last place but I cant showcase it at this job at the moment.

Annoying!

ecg
New Contributor III

Re: Qlik Sense Desktop Install

What does the logs say? You can find the logs in C:\Users\{username}\Documents\Qlik\Sense\Log.

Best regards,

Emilie

Not applicable

Re: Qlik Sense Desktop Install

It looks like this

09:22 03/11/2015Severity Timestamp ProcessId ThreadId Message

INFO 20151102T112738.308+0000 4900 5052 Invalid parameter handler set

INFO 20151102T112738.308+0000 4900 5052 ComputerName is ********

INFO 20151102T112738.449+0000 4900 5052 Locale(s) set

INFO 20151102T112738.464+0000 4900 5052 QHeap initialized

INFO 20151102T112738.464+0000 4900 5052 Running in desktop mode

INFO 20151102T112738.464+0000 4900 5052 Resource DLL set

INFO 20151102T112738.464+0000 4900 5052 Initiating server license.

INFO 20151102T113258.833+0000 3712 4412 Invalid parameter handler set

INFO 20151102T113258.833+0000 3712 4412 ComputerName is *******

INFO 20151102T113258.957+0000 3712 4412 Locale(s) set

INFO 20151102T113258.957+0000 3712 4412 QHeap initialized

INFO 20151102T113258.988+0000 3712 4412 Running in desktop mode

INFO 20151102T113258.988+0000 3712 4412 Resource DLL set

INFO 20151102T113258.988+0000 3712 4412 Initiating server license.

INFO 20151102T115944.578+0000 4252 4868 Invalid parameter handler set

INFO 20151102T115944.578+0000 4252 4868 ComputerName is *********

Hmmm