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leszekpiekielni
New Contributor III

Qlik Sense Desktop stuck on cloud screen when logging in

Hi all, I am using Qlik Sense Desktop, when logging in it stops on the cloud screen, please see below. Has anyone come across the same issue? Any ideas how to solve it? Thanks, Leszek

1 Solution

Accepted Solutions
Support
Support

Re: Qlik Sense Desktop stuck on cloud screen when logging in

Hi, this is a known issue. R&D is on it. The workaround is to disable the network before starting the software.
https://qliksupport.force.com/articles/000059227

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please accept it as a Solution.

View solution in original post

8 Replies
swqlik01
New Contributor II

Re: Qlik Sense Desktop stuck on cloud screen when log in

Same issue for me & a colleague & I had been logged in OK 20 mins earlier.  

leszekpiekielni
New Contributor III

Re: Qlik Sense Desktop stuck on cloud screen when log in

there is a message on a Qlik Support page:

"Attention Qlik Cloud users

Hello all Qlik Cloud users
We are aware of a bug which is currently affecting users who try to load apps and/or export data from Qlik Cloud.
We are currently working to find a solution which will be deployed as soon as possible.

We apologize for the inconvenience.

Thank you for your patience
/The Global Qlik Support Team"

 

I think it might have something to do with it.

 

Thanks,

 

Leszek

 

Highlighted
swqlik01
New Contributor II

Re: Qlik Sense Desktop stuck on cloud screen when log in

Thank you.

swqlik01
New Contributor II

Re: Qlik Sense Desktop stuck on cloud screen when log in

Hi Leszek

I have just switched my laptop to Airplane mode to kill off any internet access & it seems to have done the trick.

Fingers crossed for you.

leszekpiekielni
New Contributor III

Re: Qlik Sense Desktop stuck on cloud screen when log in

Hi,

 

I get the below, might be because I have reinstalled Qlik and now can't log in properly (it does not remember my credentials when I hit [back])? 

Capture.JPG

Support
Support

Re: Qlik Sense Desktop stuck on cloud screen when logging in

Hi, this is a known issue. R&D is on it. The workaround is to disable the network before starting the software.
https://qliksupport.force.com/articles/000059227

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please accept it as a Solution.

View solution in original post

Support
Support

Re: Qlik Sense Desktop stuck on cloud screen when logging in

The issue is now fully resolved. Thanks for the patience and understanding!

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please accept it as a Solution.
Partner
Partner

Re: Qlik Sense Desktop stuck on cloud screen when logging in

Hi Daniele,

 

I just installed Qlik Sense April 2019 and it seems to be having the same issue.  I tried to upgrade it to June 2019 still no success. I also tried to uninstall QlikSense then reinstall it, but it is still going to cloud instead of desktop. 

 

 

Cheers,

Ajay