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Qlik Sense Hub can not be accessed via Ipad

Hi,

I have a Qlik Sense server running, can access the Hub via my desktop machine. Whenever I try to open the Hub on my Ipad, I login successfully and then get a popup stating: "An error occurred" Connection lost. Make sure Qlik Sense is running.....

In QMC, I have added the server name (external, internal ip) to the Whitelist, but to no avail.

On an older Ipad (Version 3), I could access the Hub, but not on a Version 4 Ipad (neither on the internal browser, nor on the Chrome).


Any suggestions?

Thanks,
Martin

1 Solution

Accepted Solutions
jochem_zw
Contributor II

Re: Qlik Sense Hub can not be accessed via Ipad

Ipad 4 had IOS 8.0.2?

Support confirmed to me there is a bug at the moment with IOS 8.0.2, they are looking at it.

25 Replies
jochem_zw
Contributor II

Re: Qlik Sense Hub can not be accessed via Ipad

Ipad 4 had IOS 8.0.2?

Support confirmed to me there is a bug at the moment with IOS 8.0.2, they are looking at it.

Not applicable

Re: Qlik Sense Hub can not be accessed via Ipad

Hi Jochem,

yes, it's IOS 8.0.2. So I assume there is no workaround at the moment?


Thanks,
Martin

phaneendra_kunc
Valued Contributor III

Re: Qlik Sense Hub can not be accessed via Ipad

SSeems there is a issue with current build. I am not getting any connection lost error but All I see is bubbles popping in and out that's it.

this happens with qlik sense demo site aswell.

Qlik Sense

jwkuper
New Contributor

Re: Qlik Sense Hub can not be accessed via Ipad

I have the same issue

error message.PNG.png

Tested on

- iPad AiR iOS 8.0.2

- iPhone5 with iOS 8.0.2

- iPhone 4 with iOS 7

- Samsung Galaxy (2 types)

All have the same error message.

Is since version 1.0.0.

All beta's I have tested didn't had this problem.

Proxy settings are correct.

Not applicable

Re: Qlik Sense Hub can not be accessed via Ipad

You would need a signed certificate for the iPad to access the hub in SSL mode.  I think that the security was tightened in the release of iOS 8.0.2 .

The hub and apps works fine on https://sense-demo.qlik.com/ ( has a signed certificate) with:

iPhone 5s iOS 8.0.2 Safari

iPad Air 8.0.2 Safari

iPad 2 iOS 8.0.2 Safari

Android 4.4.4 Native browser (Chrome)

phaneendra_kunc
Valued Contributor III

Re: Qlik Sense Hub can not be accessed via Ipad

Kristofer,

What you mean by signed certificate? do we have to install that some where?

i tried the sense demo site with iphone 6 iOS 8.0.2 and it doesn't work.

Not applicable

Re: Qlik Sense Hub can not be accessed via Ipad

I have now tested with iPhone 6 and iPhone 6 Plus Safari iOS 8.0.2 and it works fine with those two units also.

What error do you get ?

Highlighted
korsikov
Valued Contributor II

Re: Qlik Sense Hub can not be accessed via Ipad

I have the same issue

and QMC can't open with error "'undefined' is not a function"

device : Ipad 3g software 5.1.1


Not applicable

Re: Qlik Sense Hub can not be accessed via Ipad

iOS 5.5.1 is not supported only latest iOS version is supported.