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Qlik Sense Installation error - Enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

Hi,

I successfully installed a previous iteration of Qlik Sense Desktop a few months ago but haven't used it very often. I've attempted to upgrade to the newest version as it seems as though mine was outdated. As such, I tried using the Add/Remove feature to uninstall Qlik, however it froze and the tray listing Qlik on the Add/Remove list of programs disappeared, yet Qlik remained on my computer. Manually I deleted all directories that I knew of containing Qlik settings/folders, etc. I didn't edit any registries, however.

Then I attempted to install the most current version.

It yielded the following error about halfway through the install:

-The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

In the box the default source they gave me was C:\Users\mburke\AppData\Local\Package Cache\{xxxxxx}v.1.1.1.0\ (where x is just a randomly generated string by the installer)

It's weird because I checked in that temp fodler (I assume created by the installer) and the .msi file is indeed not in there, instead it contains Qlik_Sense_Desktop_setup.exe and state.rsm ; however, in a separate file that is created temporarily (like \{xxxxxx} it is deleted after the install fails) C:\Users\mburke\AppData\Local\Package Cache\{yyyyyyy}v.1.1.1.0\ contains the SenseDesktop.msi that the error appears to be pointing to.

Even after pointing to the correct folder manually (changing the path from {xxxxx} to {yyyyy} and selecting the file i get the error.

Any help would be greatly appreciated, thanks!

11 Replies
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Re: Qlik Sense Installation error - Enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

Here's an error log to give an example of what I mean:

=== Verbose logging started: 9/1/2015  8:49:30  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Users\mburke\Desktop\Qlik_Sense_Desktop_setup.exe ===

MSI (c) (50:50) [08:49:30:845]: Resetting cached policy values

MSI (c) (50:50) [08:49:30:845]: Machine policy value 'Debug' is 0

MSI (c) (50:50) [08:49:30:845]: ******* RunEngine:

           ******* Product: C:\Users\mburke\AppData\Local\Package Cache\{69FBDABB-4F76-4854-B615-4D1601BF2659}v2.0.2.0\SenseDesktop.msi

           ******* Action:

           ******* CommandLine: **********

MSI (c) (50:50) [08:49:30:845]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (50:50) [08:49:30:845]: Grabbed execution mutex.

MSI (c) (50:50) [08:49:30:845]: Cloaking enabled.

MSI (c) (50:50) [08:49:30:845]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (50:50) [08:49:30:846]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (14:B8) [08:49:30:846]: Running installation inside multi-package transaction C:\Users\mburke\AppData\Local\Package Cache\{69FBDABB-4F76-4854-B615-4D1601BF2659}v2.0.2.0\SenseDesktop.msi

MSI (s) (14:B8) [08:49:30:846]: Grabbed execution mutex.

MSI (s) (14:78) [08:49:30:846]: Resetting cached policy values

MSI (s) (14:78) [08:49:30:846]: Machine policy value 'Debug' is 0

MSI (s) (14:78) [08:49:30:846]: ******* RunEngine:

           ******* Product: C:\Users\mburke\AppData\Local\Package Cache\{69FBDABB-4F76-4854-B615-4D1601BF2659}v2.0.2.0\SenseDesktop.msi

           ******* Action:

           ******* CommandLine: **********

MSI (s) (14:78) [08:49:31:464]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (14:78) [08:49:31:514]: SRSetRestorePoint skipped for this transaction.

MSI (s) (14:78) [08:49:31:524]: File will have security applied from OpCode.

MSI (s) (14:78) [08:49:31:645]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\mburke\AppData\Local\Package Cache\{69FBDABB-4F76-4854-B615-4D1601BF2659}v2.0.2.0\SenseDesktop.msi' against software restriction policy

MSI (s) (14:78) [08:49:31:645]: SOFTWARE RESTRICTION POLICY: C:\Users\mburke\AppData\Local\Package Cache\{69FBDABB-4F76-4854-B615-4D1601BF2659}v2.0.2.0\SenseDesktop.msi has a digital signature

MSI (s) (14:78) [08:49:32:328]: SOFTWARE RESTRICTION POLICY: C:\Users\mburke\AppData\Local\Package Cache\{69FBDABB-4F76-4854-B615-4D1601BF2659}v2.0.2.0\SenseDesktop.msi is permitted to run at the 'unrestricted' authorization level.

MSI (s) (14:78) [08:49:32:328]: End dialog not enabled

MSI (s) (14:78) [08:49:32:328]: Original package ==> C:\Users\mburke\AppData\Local\Package Cache\{69FBDABB-4F76-4854-B615-4D1601BF2659}v2.0.2.0\SenseDesktop.msi

MSI (s) (14:78) [08:49:32:328]: Package we're running from ==> C:\Windows\Installer\6563180.msi

MSI (s) (14:78) [08:49:32:329]: APPCOMPAT: Compatibility mode property overrides found.

MSI (s) (14:78) [08:49:32:329]: APPCOMPAT: looking for appcompat database entry with ProductCode '{69FBDABB-4F76-4854-B615-4D1601BF2659}'.

MSI (s) (14:78) [08:49:32:329]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (14:78) [08:49:32:329]: MSCOREE not loaded loading copy from system32

MSI (s) (14:78) [08:49:32:329]: Machine policy value 'TransformsSecure' is 0

MSI (s) (14:78) [08:49:32:329]: User policy value 'TransformsAtSource' is 0

MSI (s) (14:78) [08:49:32:329]: Machine policy value 'DisablePatch' is 0

MSI (s) (14:78) [08:49:32:329]: Machine policy value 'AllowLockdownPatch' is 0

MSI (s) (14:78) [08:49:32:329]: Machine policy value 'DisableLUAPatching' is 0

MSI (s) (14:78) [08:49:32:329]: Machine policy value 'DisableFlyWeightPatching' is 0

MSI (s) (14:78) [08:49:32:329]: APPCOMPAT: looking for appcompat database entry with ProductCode '{69FBDABB-4F76-4854-B615-4D1601BF2659}'.

MSI (s) (14:78) [08:49:32:329]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (14:78) [08:49:32:329]: Transforms are not secure.

MSI (s) (14:78) [08:49:32:329]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\mburke\AppData\Local\Temp\Qlik_Sense_Desktop_20150901084916_2_SenseDesktop.log'.

MSI (s) (14:78) [08:49:32:329]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 QCOMPUTERNAME= BURN=1 MODIFY=0 DESKTOPSHORTCUT=1 FAIL= MSIINSTALLPERUSER=1 ALLUSERS=2 REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Users\mburke\Desktop CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=10832

MSI (s) (14:78) [08:49:32:329]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{66FD2C5D-70E9-4B97-9DFE-7714640E82ED}'.

MSI (s) (14:78) [08:49:32:329]: Product Code passed to Engine.Initialize:           ''

MSI (s) (14:78) [08:49:32:329]: Product Code from property table before transforms: '{69FBDABB-4F76-4854-B615-4D1601BF2659}'

MSI (s) (14:78) [08:49:32:329]: Product Code from property table after transforms:  '{69FBDABB-4F76-4854-B615-4D1601BF2659}'

MSI (s) (14:78) [08:49:32:329]: Product not registered: beginning first-time install

MSI (s) (14:78) [08:49:32:329]: PROPERTY CHANGE: Adding ALLUSERS property. Its value is '2'.

MSI (s) (14:78) [08:49:32:329]: PROPERTY CHANGE: Deleting ALLUSERS property. Its current value is '2'.

MSI (s) (14:78) [08:49:32:329]: Product {69FBDABB-4F76-4854-B615-4D1601BF2659} is not managed.

MSI (s) (14:78) [08:49:32:329]: MSI_LUA: Credential prompt not required, user is an admin

MSI (s) (14:78) [08:49:32:329]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

MSI (s) (14:78) [08:49:32:329]: Entering CMsiConfigurationManager:Smiley FrustratedetLastUsedSource.

MSI (s) (14:78) [08:49:32:329]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (14:78) [08:49:32:329]: Adding new sources is allowed.

MSI (s) (14:78) [08:49:32:329]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

MSI (s) (14:78) [08:49:32:329]: Package name extracted from package path: 'SenseDesktop.msi'

MSI (s) (14:78) [08:49:32:329]: Package to be registered: 'SenseDesktop.msi'

MSI (s) (14:78) [08:49:32:329]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:49:32:330]: Note: 1: 2262 2: AdminProperties 3: -2147287038

MSI (s) (14:78) [08:49:32:330]: Machine policy value 'DisableMsi' is 0

MSI (s) (14:78) [08:49:32:330]: Machine policy value 'AlwaysInstallElevated' is 0

MSI (s) (14:78) [08:49:32:330]: User policy value 'AlwaysInstallElevated' is 0

MSI (s) (14:78) [08:49:32:330]: Running product '{69FBDABB-4F76-4854-B615-4D1601BF2659}' with user privileges: It's not assigned.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding ARPSYSTEMCOMPONENT property. Its value is '1'.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding MSIFASTINSTALL property. Its value is '7'.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding BURN property. Its value is '1'.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding MODIFY property. Its value is '0'.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding DESKTOPSHORTCUT property. Its value is '1'.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding ALLUSERS property. Its value is '2'.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\mburke\Desktop'.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.

MSI (s) (14:78) [08:49:32:330]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '10832'.

MSI (s) (14:78) [08:49:32:330]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0

MSI (s) (14:78) [08:49:32:331]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Its value is '7d82c4c257039c489b584a2f3be19053'.

MSI (s) (14:78) [08:49:32:331]: RESTART MANAGER: Session opened.

MSI (s) (14:78) [08:49:32:331]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.

MSI (s) (14:78) [08:49:32:331]: PROPERTY CHANGE: Deleting ALLUSERS property. Its current value is '2'.

MSI (s) (14:78) [08:49:32:331]: TRANSFORMS property is now:

MSI (s) (14:78) [08:49:32:331]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '500'.

MSI (s) (14:78) [08:49:32:373]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Roaming

MSI (s) (14:78) [08:49:32:373]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\Favorites

MSI (s) (14:78) [08:49:32:373]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Network Shortcuts

MSI (s) (14:78) [08:49:32:383]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\Documents

MSI (s) (14:78) [08:49:32:383]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Printer Shortcuts

MSI (s) (14:78) [08:49:32:383]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Recent

MSI (s) (14:78) [08:49:32:383]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\SendTo

MSI (s) (14:78) [08:49:32:383]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Templates

MSI (s) (14:78) [08:49:32:383]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\ProgramData

MSI (s) (14:78) [08:49:32:383]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Local

MSI (s) (14:78) [08:49:32:393]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\Pictures

MSI (s) (14:78) [08:49:32:393]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools

MSI (s) (14:78) [08:49:32:393]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

MSI (s) (14:78) [08:49:32:393]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

MSI (s) (14:78) [08:49:32:393]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu

MSI (s) (14:78) [08:49:32:393]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\mburke\Desktop

MSI (s) (14:78) [08:49:32:403]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools

MSI (s) (14:78) [08:49:32:403]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

MSI (s) (14:78) [08:49:32:403]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs

MSI (s) (14:78) [08:49:32:413]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu

MSI (s) (14:78) [08:49:32:413]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Users\Public\Desktop

MSI (s) (14:78) [08:49:32:413]: SHELL32:Smiley FrustratedHGetFolderPath returned: C:\Windows\Fonts

MSI (s) (14:78) [08:49:32:413]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16

MSI (s) (14:78) [08:49:32:413]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.

MSI (s) (14:78) [08:49:32:413]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.

MSI (s) (14:78) [08:49:32:413]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.

MSI (s) (14:78) [08:49:32:413]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

MSI (s) (14:78) [08:49:32:413]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'admin'.

MSI (s) (14:78) [08:49:32:413]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

MSI (s) (14:78) [08:49:32:413]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\6563180.msi'.

MSI (s) (14:78) [08:49:32:413]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Users\mburke\AppData\Local\Package Cache\{69FBDABB-4F76-4854-B615-4D1601BF2659}v2.0.2.0\SenseDesktop.msi'.

MSI (s) (14:78) [08:49:32:413]: Machine policy value 'MsiDisableEmbeddedUI' is 0

MSI (s) (14:78) [08:49:32:413]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI

MSI (s) (14:78) [08:49:32:413]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install

MSI (s) (14:78) [08:49:32:413]: Note: 1: 2205 2:  3: PatchPackage

MSI (s) (14:78) [08:49:32:413]: Machine policy value 'DisableRollback' is 0

MSI (s) (14:78) [08:49:32:413]: User policy value 'DisableRollback' is 0

MSI (s) (14:78) [08:49:32:413]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.

MSI (s) (14:78) [08:49:32:413]: PROPERTY CHANGE: Adding MsiUISourceResOnly property. Its value is '1'.

=== Logging started: 9/1/2015  8:49:32 ===

MSI (s) (14:78) [08:49:32:413]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.

MSI (s) (14:78) [08:49:32:413]: Doing action: INSTALL

Action start 8:49:32: INSTALL.

MSI (s) (14:78) [08:49:32:413]: Running ExecuteSequence

MSI (s) (14:78) [08:49:32:413]: Doing action: FindRelatedProducts

Action start 8:49:32: FindRelatedProducts.

MSI (s) (14:78) [08:49:32:413]: PROPERTY CHANGE: Adding WIX_UPGRADE_DETECTED property. Its value is '{73649325-B81C-4037-932A-0F75D95F2D2A}'.

MSI (s) (14:78) [08:49:32:413]: PROPERTY CHANGE: Adding MIGRATE property. Its value is '{73649325-B81C-4037-932A-0F75D95F2D2A}'.

MSI (s) (14:78) [08:49:32:423]: Doing action: AppSearch

Action ended 8:49:32: FindRelatedProducts. Return value 1.

Action start 8:49:32: AppSearch.

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding NETFRAMEWORK45 property. Its value is '#379893'.

MSI (s) (14:78) [08:49:32:423]: Skipping action: FAIL (condition is false)

MSI (s) (14:78) [08:49:32:423]: Doing action: LaunchConditions

Action ended 8:49:32: AppSearch. Return value 1.

Action start 8:49:32: LaunchConditions.

MSI (s) (14:78) [08:49:32:423]: Doing action: ValidateProductID

Action ended 8:49:32: LaunchConditions. Return value 1.

Action start 8:49:32: ValidateProductID.

MSI (s) (14:78) [08:49:32:423]: Doing action: CostInitialize

Action ended 8:49:32: ValidateProductID. Return value 1.

MSI (s) (14:78) [08:49:32:423]: Machine policy value 'MaxPatchCacheSize' is 10

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'C:\'.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding CostingComplete property. Its value is '0'.

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2205 2:  3: Patch

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2205 2:  3: PatchPackage

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2205 2:  3: MsiPatchHeaders

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2205 2:  3: __MsiPatchFileList

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2205 2:  3: PatchPackage

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2228 2:  3: PatchPackage 4: SELECT `DiskId`, `PatchId`, `LastSequence` FROM `Media`, `PatchPackage` WHERE `Media`.`DiskId`=`PatchPackage`.`Media_` ORDER BY `DiskId` 

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2205 2:  3: Patch

Action start 8:49:32: CostInitialize.

MSI (s) (14:78) [08:49:32:423]: Doing action: SetDesktopHelpPortalShortcutURL

Action ended 8:49:32: CostInitialize. Return value 1.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding DesktopHelpPortalShortcutURL property. Its value is 'http://help.qlik.com/sense/'.

Action start 8:49:32: SetDesktopHelpPortalShortcutURL.

MSI (s) (14:78) [08:49:32:423]: Doing action: FileCost

Action ended 8:49:32: SetDesktopHelpPortalShortcutURL. Return value 1.

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2205 2:  3: MsiAssembly

Action start 8:49:32: FileCost.

MSI (s) (14:78) [08:49:32:423]: Doing action: CostFinalize

Action ended 8:49:32: FileCost. Return value 1.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding OutOfDiskSpace property. Its value is '0'.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding OutOfNoRbDiskSpace property. Its value is '0'.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceAvailable property. Its value is '0'.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRequired property. Its value is '0'.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRemaining property. Its value is '0'.

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2205 2:  3: Patch

MSI (s) (14:78) [08:49:32:423]: Note: 1: 2205 2:  3: Condition

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding TARGETDIR property. Its value is 'C:\'.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding Dir_StartMenu_Qlik property. Its value is 'C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Qlik Sense\'.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding Dir_Programs property. Its value is 'C:\Users\mburke\AppData\Local\Programs\'.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding Dir_Qlik property. Its value is 'C:\Users\mburke\AppData\Local\Programs\Qlik\'.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding INSTALLDIR property. Its value is 'C:\Users\mburke\AppData\Local\Programs\Qlik\Sense\'.

MSI (s) (14:78) [08:49:32:423]: Target path resolution complete. Dumping Directory table...

MSI (s) (14:78) [08:49:32:423]: Note: target paths subject to change (via custom actions or browsing)

MSI (s) (14:78) [08:49:32:423]: Dir (target): Key: TARGETDIR , Object: C:\

MSI (s) (14:78) [08:49:32:423]: Dir (target): Key: DesktopFolder , Object: C:\Users\mburke\Desktop\

MSI (s) (14:78) [08:49:32:423]: Dir (target): Key: ProgramMenuFolder , Object: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\

MSI (s) (14:78) [08:49:32:423]: Dir (target): Key: Dir_StartMenu_Qlik , Object: C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Qlik Sense\

MSI (s) (14:78) [08:49:32:423]: Dir (target): Key: LocalAppDataFolder , Object: C:\Users\mburke\AppData\Local\

MSI (s) (14:78) [08:49:32:423]: Dir (target): Key: Dir_Programs , Object: C:\Users\mburke\AppData\Local\Programs\

MSI (s) (14:78) [08:49:32:423]: Dir (target): Key: Dir_Qlik , Object: C:\Users\mburke\AppData\Local\Programs\Qlik\

MSI (s) (14:78) [08:49:32:423]: Dir (target): Key: INSTALLDIR , Object: C:\Users\mburke\AppData\Local\Programs\Qlik\Sense\

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding INSTALLLEVEL property. Its value is '1'.

Action start 8:49:32: CostFinalize.

MSI (s) (14:78) [08:49:32:423]: Doing action: DeferUntilProcessIsClosedOrTimeout_Set

Action ended 8:49:32: CostFinalize. Return value 1.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding DeferUntilProcessIsClosedOrTimeout property. Its value is 'PROCESSNAME=QlikSense;PROCESSPATH=C:\Users\mburke\AppData\Local\Programs\Qlik\Sense\QlikSense.exe;TIMEOUTINSECONDS=15;'.

Action start 8:49:32: DeferUntilProcessIsClosedOrTimeout_Set.

MSI (s) (14:78) [08:49:32:423]: Doing action: SetARPINSTALLLOCATION

Action ended 8:49:32: DeferUntilProcessIsClosedOrTimeout_Set. Return value 1.

MSI (s) (14:78) [08:49:32:423]: PROPERTY CHANGE: Adding ARPINSTALLLOCATION property. Its value is 'C:\Users\mburke\AppData\Local\Programs\Qlik\Sense\'.

Action start 8:49:32: SetARPINSTALLLOCATION.

MSI (s) (14:78) [08:49:32:423]: Doing action: MigrateFeatureStates

Action ended 8:49:32: SetARPINSTALLLOCATION. Return value 1.

MSI (s) (14:78) [08:49:32:433]: Migrating feature settings from product(s) '{73649325-B81C-4037-932A-0F75D95F2D2A}'

MSI (s) (14:78) [08:49:32:433]: MigrateFeatureStates: based on existing product, setting feature 'F_SenseDesktop' to 'Advertise' state.

Action start 8:49:32: MigrateFeatureStates.

MSI (s) (14:78) [08:49:32:433]: Doing action: InstallValidate

Action ended 8:49:32: MigrateFeatureStates. Return value 1.

MSI (s) (14:78) [08:49:32:433]: PROPERTY CHANGE: Deleting MsiRestartManagerSessionKey property. Its current value is '7d82c4c257039c489b584a2f3be19053'.

MSI (s) (14:78) [08:49:32:433]: Feature: F_SenseDesktop; Installed: Absent;   Request: Advertise;   Action: Advertise

MSI (s) (14:78) [08:49:32:433]: Component: C_License_Desktop.pdf; Installed: Absent;   Request: Null;   Action: Null

MSI (s) (14:78) [08:49:32:433]: Component: C_QlikSense.exe; Installed: Absent;   Request: Null;   Action: Null

MSI (s) (14:78) [08:49:32:433]: Component: C_StartMenuShortcut; Installed: Absent;   Request: Null;   Action: Null

MSI (s) (14:78) [08:49:32:433]: Component: C_HelpPortalShorcut; Installed: Absent;   Request: Null;   Action: Null

MSI (s) (14:78) [08:49:32:433]: Component: C_DesktopShortcut; Installed: Absent;   Request: Null;   Action: Null

MSI (s) (14:78) [08:49:32:433]: Component: C_RemoveFolder; Installed: Absent;   Request: Null;   Action: Null

MSI (s) (14:78) [08:49:32:433]: Component: __C_RemoveFolder65; Installed: Null;   Request: Null;   Action: Null

MSI (s) (14:78) [08:49:32:433]: Component: __C_RemoveFolder66; Installed: Null;   Request: Null;   Action: Null

MSI (s) (14:78) [08:49:32:433]: Component: __C_RemoveFolder67; Installed: Null;   Request: Null;   Action: Null

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: BindImage

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: ProgId

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: PublishComponent

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: SelfReg

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: Extension

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: Font

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: Class

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: TypeLib

Action start 8:49:32: InstallValidate.

MSI (s) (14:78) [08:49:32:433]: PROPERTY CHANGE: Modifying CostingComplete property. Its current value is '0'. Its new value: '1'.

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: BindImage

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: ProgId

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: PublishComponent

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: SelfReg

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: Extension

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: Font

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: Class

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: TypeLib

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2727 2: 

MSI (s) (14:78) [08:49:32:433]: Note: 1: 2205 2:  3: FilesInUse

MSI (s) (14:78) [08:49:32:443]: Note: 1: 2727 2: 

MSI (s) (14:78) [08:49:32:443]: Doing action: RemoveExistingProducts

Action ended 8:49:32: InstallValidate. Return value 1.

MSI (s) (14:78) [08:49:32:443]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:49:32:443]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 22

Action start 8:49:32: RemoveExistingProducts.

MSI (s) (14:78) [08:49:32:443]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:49:32:443]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 23

MSI (s) (14:5C) [08:49:32:443]: Resetting cached policy values

MSI (s) (14:5C) [08:49:32:443]: Machine policy value 'Debug' is 0

MSI (s) (14:5C) [08:49:32:443]: ******* RunEngine:

           ******* Product: {73649325-B81C-4037-932A-0F75D95F2D2A}

           ******* Action:

           ******* CommandLine: **********

MSI (s) (14:5C) [08:49:32:443]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (14:5C) [08:49:32:443]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (14:5C) [08:49:32:443]: User policy value 'DisableMedia' is 0

MSI (s) (14:5C) [08:49:32:443]: Machine policy value 'AllowLockdownMedia' is 0

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Media enabled only if package is safe.

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Looking for sourcelist for product {73649325-B81C-4037-932A-0F75D95F2D2A}

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Adding {73649325-B81C-4037-932A-0F75D95F2D2A}; to potential sourcelist list (pcode;disk;relpath).

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Now checking product {73649325-B81C-4037-932A-0F75D95F2D2A}

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Media is enabled for product.

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Trying source C:\Users\mburke\AppData\Local\Package Cache\{73649325-B81C-4037-932A-0F75D95F2D2A}v1.1.0.0\.

MSI (s) (14:5C) [08:49:32:443]: Note: 1: 2203 2: C:\Users\mburke\AppData\Local\Package Cache\{73649325-B81C-4037-932A-0F75D95F2D2A}v1.1.0.0\SenseDesktop.msi 3: -2147287037

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

MSI (s) (14:5C) [08:49:32:443]: Note: 1: 1706 2: -2147483647 3: SenseDesktop.msi

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Processing net source list.

MSI (s) (14:5C) [08:49:32:443]: Note: 1: 1706 2: -2147483647 3: SenseDesktop.msi

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Processing media source list.

MSI (s) (14:5C) [08:49:32:443]: Note: 1: 2203 2:  3: -2147287037

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

MSI (s) (14:5C) [08:49:32:443]: Note: 1: 1706 2: -2147483647 3: SenseDesktop.msi

MSI (s) (14:5C) [08:49:32:443]: SOURCEMGMT: Processing URL source list.

MSI (s) (14:5C) [08:49:32:443]: Note: 1: 1402 2: UNKNOWN\URL 3: 2

MSI (s) (14:5C) [08:49:32:443]: Note: 1: 1706 2: -2147483647 3: SenseDesktop.msi

MSI (s) (14:5C) [08:49:32:443]: Note: 1: 1706 2:  3: SenseDesktop.msi

MSI (c) (50:F4) [08:49:32:443]: User policy value 'SearchOrder' is 'nmu'

MSI (c) (50:F4) [08:49:32:443]: User policy value 'DisableMedia' is 0

MSI (c) (50:F4) [08:49:32:443]: Machine policy value 'AllowLockdownMedia' is 0

MSI (c) (50:F4) [08:49:32:443]: SOURCEMGMT: Media enabled only if package is safe.

MSI (c) (50:F4) [08:49:32:443]: SOURCEMGMT: Prompting user for a valid source.

MSI (c) (50:F4) [08:49:32:443]: Machine policy value 'DisableBrowse' is 0

MSI (c) (50:F4) [08:49:32:443]: Machine policy value 'AllowLockdownBrowse' is 0

MSI (c) (50:F4) [08:49:32:443]: SOURCEMGMT: Browsing is enabled.

MSI (c) (50:F4) [08:49:32:444]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (50:F4) [08:49:32:444]: Machine policy value 'DisableUserInstalls' is 0

MSI (c) (50:F4) [08:49:32:444]: SOURCEMGMT: Now checking product {73649325-B81C-4037-932A-0F75D95F2D2A}

MSI (c) (50:F4) [08:49:32:444]: SOURCEMGMT: Media is enabled for product.

MSI (c) (50:F4) [08:49:32:444]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

MSI (c) (50:F4) [08:49:32:444]: Note: 1: 1706 2:  3: SenseDesktop.msi

MSI (c) (50:F4) [08:49:32:444]: SOURCEMGMT: Processing net source list.

MSI (c) (50:F4) [08:49:32:444]: Note: 1: 1706 2: -2147483647 3: SenseDesktop.msi

MSI (c) (50:F4) [08:49:32:444]: SOURCEMGMT: Processing media source list.

MSI (c) (50:F4) [08:49:32:444]: SOURCEMGMT: Trying media source ;.

MSI (c) (50:F4) [08:49:32:444]: Note: 1: 1706 2:  3: SenseDesktop.msi

MSI (c) (50:F4) [08:49:32:444]: SOURCEMGMT: Processing URL source list.

MSI (c) (50:F4) [08:49:32:444]: Note: 1: 1402 2: UNKNOWN\URL 3: 2

MSI (c) (50:F4) [08:49:32:444]: Note: 1: 1706 2: -2147483647 3: SenseDesktop.msi

MSI (c) (50:F4) [08:49:32:444]: Note: 1: 1706 2:  3: SenseDesktop.msi

MSI (c) (50:4C) [08:59:24:611]: SOURCEMGMT: Trying source C:\Users\mburke\AppData\Local\Package Cache\{69FBDABB-4F76-4854-B615-4D1601BF2659}v2.0.2.0\SenseDesktop.msi.

MSI (c) (50:4C) [08:59:24:611]: SOURCEMGMT: Source is invaliMSI (s) (14:B8) [08:59:32:176]: I/O on thread 11364 could not be cancelled. Error: 1168

MSI (s) (14:B8) [08:59:32:176]: I/O on thread 1620 could not be cancelled. Error: 1168

MSI (s) (14:B8) [08:59:32:176]: I/O on thread 15988 could not be cancelled. Error: 1168

MSI (s) (14:B8) [08:59:32:176]: I/O on thread 11552 could not be cancelled. Error: 1168

MSI (s) (14:B8) [08:59:32:176]: I/O on thread 14712 could not be cancelled. Error: 1168

MSI (s) (14:B8) [08:59:32:176]: I/O on thread 15736 could not be cancelled. Error: 1168

MSI (s) (14:B8) [08:59:32:176]: I/O on thread 15708 could not be cancelled. Error: 1168

MSI (s) (14:B8) [08:59:32:177]: I/O on thread 13836 could not be cancelled. Error: 1168

MSI (s) (14:5C) [08:59:32:178]: SOURCEMGMT: Failed to resolve source

d due to invalid package code (product code doesn't match).

MSI (c) (50:4C) [08:59:24:611]: Note: 1: 1706 2: -2147483646 3: SenseDesktop.msi

MSI (c) (50:4C) [08:59:24:611]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (s) (14:78) [08:59:32:178]: Note: 1: 1714 2: Qlik Sense Desktop 3: 1612

MSI (s) (14:78) [08:59:32:178]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:59:32:178]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1714

CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (14:78) [08:59:32:180]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:59:32:180]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (14:78) [08:59:32:180]: Product: Qlik Sense Desktop -- Error 1714. The older version of Qlik Sense Desktop cannot be removed.  Contact your technical support group.  System Error 1612.

MSI (s) (14:78) [08:59:32:180]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:59:32:181]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16

Error 1714. The older version of Qlik Sense Desktop cannot be removed.  Contact your technical support group.  System Error 1612.

MSI (s) (14:78) [08:59:32:181]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:59:32:181]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 21

Action ended 8:59:32: RemoveExistingProducts. Return value 3.

Action ended 8:59:32: INSTALL. Return value 3.

Property(S): UpgradeCode = {8E40AE24-09FA-4F79-8853-0D5F75E1B890}

Property(S): DeferUntilProcessIsClosedOrTimeout = PROCESSNAME=QlikSense;PROCESSPATH=C:\Users\mburke\AppData\Local\Programs\Qlik\Sense\QlikSense.exe;TIMEOUTINSECONDS=15;

Property(S): NETFRAMEWORK45 = #379893

Property(S): INSTALLDIR = C:\Users\mburke\AppData\Local\Programs\Qlik\Sense\

Property(S): Dir_StartMenu_Qlik = C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Qlik Sense\

Property(S): DesktopFolder = C:\Users\mburke\Desktop\

Property(S): WixUIRMOption = UseRM

Property(S): ARPINSTALLLOCATION = C:\Users\mburke\AppData\Local\Programs\Qlik\Sense\

Property(S): DesktopHelpPortalShortcutURL = http://help.qlik.com/sense/

Property(S): Dir_Qlik = C:\Users\mburke\AppData\Local\Programs\Qlik\

Property(S): Dir_Programs = C:\Users\mburke\AppData\Local\Programs\

Property(S): LocalAppDataFolder = C:\Users\mburke\AppData\Local\

Property(S): TARGETDIR = C:\

Property(S): ProgramMenuFolder = C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\

Property(S): VersionNT64 = 601

Property(S): QtExecCmdLine = "[WindowsFolder]\System32\taskkill.exe" /F /IM QlikSenseBrowser.exe

Property(S): ARPCOMMENTS = This installer contains the logic and resources to install Qlik Sense Desktop

Property(S): ARPCONTACT = http://www.qlik.com

Property(S): ARPHELPLINK = http://www.qlik.com/us/services/support

Property(S): ARPURLINFOABOUT = http://www.qlik.com

Property(S): MsiLogging = voicewarmup

Property(S): ARPPRODUCTICON = Icon_Qlik

Property(S): BranchName = origin/release/ms12

Property(S): AgentName = CIQSENSE04

Property(S): MSIINSTALLPERUSER = 1

Property(S): Manufacturer = QlikTech International AB

Property(S): ProductCode = {69FBDABB-4F76-4854-B615-4D1601BF2659}

Property(S): ProductLanguage = 1033

Property(S): ProductName = Qlik Sense Desktop

Property(S): ProductVersion = 2.0.2.0

Property(S): DefaultUIFont = WixUI_Font_Normal

Property(S): WixUI_Mode = Mondo

Property(S): ErrorDialog = ErrorDlg

Property(S): SecureCustomProperties = DBPASSWORD;MSIINSTALLPERUSER;NETFRAMEWORK45;PASSWORD;QVPASS;RANDOMPASSWORD;STARTDEPENDENTSERVICES;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED

Property(S): MsiHiddenProperties = DBPASSWORD;PASSWORD;QVPASS;RANDOMPASSWORD

Property(S): WIX_UPGRADE_DETECTED = {73649325-B81C-4037-932A-0F75D95F2D2A}

Property(S): MsiLogFileLocation = C:\Users\mburke\AppData\Local\Temp\Qlik_Sense_Desktop_20150901084916_2_SenseDesktop.log

Property(S): PackageCode = {66FD2C5D-70E9-4B97-9DFE-7714640E82ED}

Property(S): ProductState = -1

Property(S): PackagecodeChanging = 1

Property(S): ARPSYSTEMCOMPONENT = 1

Property(S): MSIFASTINSTALL = 7

Property(S): BURN = 1

Property(S): MODIFY = 0

Property(S): DESKTOPSHORTCUT = 1

Property(S): VersionDatabase = 500

Property(S): REBOOT = ReallySuppress

Property(S): CURRENTDIRECTORY = C:\Users\mburke\Desktop

Property(S): CLIENTUILEVEL = 3

Property(S): MSICLIENTUSESEXTERNALUI = 1

Property(S): CLIENTPROCESSID = 10832

Property(S): MsiSystemRebootPending = 1

Property(S): VersionMsi = 5.00

Property(S): VersionNT = 601

Property(S): WindowsBuild = 7601

Property(S): ServicePackLevel = 1

Property(S): ServicePackLevelMinor = 0

Property(S): MsiNTProductType = 1

Property(S): WindowsFolder = C:\Windows\

Property(S): WindowsVolume = C:\

Property(S): System64Folder = C:\Windows\system32\

Property(S): SystemFolder = C:\Windows\SysWOW64\

Property(S): RemoteAdminTS = 1

Property(S): TempFolder = C:\Users\mburke\AppData\Local\Temp\

Property(S): ProgramFilesFolder = C:\Users\mburke\AppData\Local\Programs\

Property(S): CommonFilesFolder = C:\Users\mburke\AppData\Local\Programs\Common\

Property(S): ProgramFiles64Folder = C:\Users\mburke\AppData\Local\Programs\

Property(S): CommonFiles64Folder = C:\Users\mburke\AppData\Local\Programs\Common\

Property(S): AppDataFolder = C:\Users\mburke\AppData\Roaming\

Property(S): FavoritesFolder = C:\Users\mburke\Favorites\

Property(S): NetHoodFolder = C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Network Shortcuts\

Property(S): PersonalFolder = C:\Users\mburke\Documents\

Property(S): PrintHoodFolder = C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\

Property(S): RecentFolder = C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Recent\

Property(S): SendToFolder = C:\Users\mburke\AppData\Roaming\Microsoft\Windows\SendTo\

Property(S): TemplateFolder = C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Templates\

Property(S): CommonAppDataFolder = C:\ProgramData\

Property(S): MyPicturesFolder = C:\Users\mburke\Pictures\

Property(S): AdminToolsFolder = C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools\

Property(S): StartupFolder = C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\

Property(S): StartMenuFolder = C:\Users\mburke\AppData\Roaming\Microsoft\Windows\Start Menu\

Property(S): FontsFolder = C:\Windows\Fonts\

Property(S): GPTSupport = 1

Property(S): OLEAdvtSupport = 1

Property(S): ShellAdvtSupport = 1

Property(S): MsiAMD64 = 6

Property(S): Msix64 = 6

Property(S): Intel = 6

Property(S): PhysicalMemory = 7880

Property(S): VirtualMemory = 7878

Property(S): AdminUser = 1

Property(S): MsiTrueAdminUser = 1

Property(S): LogonUser = mburke

Property(S): UserSID = S-1-5-21-473581154-46542721-1629300891-6961

Property(S): UserLanguageID = 1033

Property(S): ComputerName = FRA-MBURKELT

Property(S): SystemLanguageID = 1033

Property(S): ScreenX = 1024

Property(S): ScreenY = 768

Property(S): CaptionHeight = 22

Property(S): BorderTop = 1

Property(S): BorderSide = 1

Property(S): TextHeight = 16

Property(S): TextInternalLeading = 3

Property(S): ColorBits = 32

Property(S): TTCSupport = 1

Property(S): Time = 8:59:32

Property(S): Date = 9/1/2015

Property(S): MsiNetAssemblySupport = 4.0.30319.34209

Property(S): MsiWin32AssemblySupport = 6.1.7601.17514

Property(S): RedirectedDllSupport = 2

Property(S): MsiRunningElevated = 1

Property(S): Privileged = 1

Property(S): USERNAME = admin

Property(S): DATABASE = C:\Windows\Installer\6563180.msi

Property(S): OriginalDatabase = C:\Users\mburke\AppData\Local\Package Cache\{69FBDABB-4F76-4854-B615-4D1601BF2659}v2.0.2.0\SenseDesktop.msi

Property(S): UILevel = 2

Property(S): MsiUISourceResOnly = 1

Property(S): ACTION = INSTALL

Property(S): MIGRATE = {73649325-B81C-4037-932A-0F75D95F2D2A}

Property(S): ROOTDRIVE = C:\

Property(S): CostingComplete = 1

Property(S): OutOfDiskSpace = 0

Property(S): OutOfNoRbDiskSpace = 0

Property(S): PrimaryVolumeSpaceAvailable = 0

Property(S): PrimaryVolumeSpaceRequired = 0

Property(S): PrimaryVolumeSpaceRemaining = 0

Property(S): INSTALLLEVEL = 1

MSI (s) (14:78) [08:59:32:193]: Windows Installer installed the product. Product Name: Qlik Sense Desktop. Product Version: 2.0.2.0. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (s) (14:78) [08:59:32:209]: Deferring clean up of packages/files, if any exist

MSI (s) (14:78) [08:59:32:210]: MainEngineThread is returning 1603

MSI (s) (14:B8) [08:59:32:212]: RESTART MANAGER: Session closed.

MSI (s) (14:B8) [08:59:32:212]: No System Restore sequence number for this installation.

=== Logging stopped: 9/1/2015  8:59:32 ===

MSI (s) (14:B8) [08:59:32:212]: User policy value 'DisableRollback' is 0

MSI (s) (14:B8) [08:59:32:212]: Machine policy value 'DisableRollback' is 0

MSI (s) (14:B8) [08:59:32:212]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (14:B8) [08:59:32:212]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (14:B8) [08:59:32:213]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (14:B8) [08:59:32:213]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

MSI (s) (14:B8) [08:59:32:213]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

MSI (s) (14:B8) [08:59:32:213]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (14:B8) [08:59:32:213]: Restoring environment variables

MSI (c) (50:50) [08:59:32:214]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (50:50) [08:59:32:214]: MainEngineThread is returning 1603

=== Verbose logging stopped: 9/1/2015  8:59:32 ===

Employee
Employee

Re: Qlik Sense Installation error - Enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

Matthew - I had the same issue. If you Run as Administrator, the setup (.exe) file should work fine and not generate the error.

Not applicable

Re: Qlik Sense Installation error - Enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

Thanks Stephen!

Unfortunately, I tried that in my initial installs but unfortunately received the same error. The error log above is actually from a Run as Administrator error log.

After reading the log some more it looks as though perhaps there was something wrong with the installer when it tried to uninstall the prior version (because there is no version? or it found no version?) But why would that effect the current version's temporary MSI file.

For example:

MSI (s) (14:78) [08:59:32:178]: Note: 1: 1714 2: Qlik Sense Desktop 3: 1612

MSI (s) (14:78) [08:59:32:178]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:59:32:178]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1714

CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (14:78) [08:59:32:180]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:59:32:180]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (14:78) [08:59:32:180]: Product: Qlik Sense Desktop -- Error 1714. The older version of Qlik Sense Desktop cannot be removed.  Contact your technical support group.  System Error 1612.

MSI (s) (14:78) [08:59:32:180]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:59:32:181]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16

Error 1714. The older version of Qlik Sense Desktop cannot be removed.  Contact your technical support group.  System Error 1612.

MSI (s) (14:78) [08:59:32:181]: Note: 1: 2205 2:  3: Error

MSI (s) (14:78) [08:59:32:181]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 21

Action ended 8:59:32: RemoveExistingProducts. Return value 3.

Action ended 8:59:32: INSTALL. Return value 3.

Matt

Not applicable

Re: Qlik Sense Installation error - Enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

Hi Mathew,

I am also facing the same issue, could you please post the solution if you have resolved it.

Thanks

Karthik

Not applicable

Re: Qlik Sense Installation error - Enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

Hi Karthik,

Unfortunately I haven't received a solution from their team. Let me know if you find anything likewise.

Best,
Matthew

hja
Contributor

Re: Qlik Sense Installation error - Enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

Try this:

1.  Go to Add/Remove Programs and uninstall Sense Desktop.

2.  Go to C:\Users\<your user profile>\AppData\Local\Programs\Qlik\Sense

3.  If there is a QlikSense.exe in this folder, rename to QlikSenseexe.old

4.  Go to C:\Users\Administrator\AppData\Local\Programs.  See if there is a Qlik folder, if so, go into that folder and see if there is a Sense folder.  As with item 3 above, if there is a QlikSense.exe in this folder, rename to QlikSenseexe.old

5.  Run the install for Sense 2.1.1 Desktop again.  It should now perform a full install vs an upgrade.

Harvey

Not applicable

Re: Qlik Sense Installation error - Enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

I know its 6 months late but I had the same problem today. When I first installed QlikSense Desktop it installed the .Net Framework 4.5.2 then issued a reboot of the machine.  I am logged into a corportate LAN where part of the users home drive folders, My Documents, Downloads etc,  are on the network, not local. But this had nothing to do with the problem after some investigation.

I cleared out C:\Users\<me>\AppData\Local\Package Cache - had no effect.

Trying several more times when it asks to locate the installation package SenseDesktop.msi during installation I hit Cancel. It then shows a pop-up with - The older version of Qlik Sense Desktop cannot be removed. Contact your technical support group.

So appears there was an old version on my machine.

Went into RegEdit (yes dangerous and needs admin rights) and under Computer\HKEY_CURRENT_USER\Software\Microsoft\Installer  I found 2 GUID folders within

\Features and \Products. I deleted the GUID named folders (not the parent folders)

I then went back to the installation exe file and to my surprise as I was just about to give up - It worked!

It is now working. Hope this may help someone but its a bit risky to use Regedit to clean up old artefacts left behind by a previous install.

Not applicable

Re: Qlik Sense Installation error - Enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

Thanks Ertan, this solution worked for me also after Sense Desktop installed the .Net Framework.

so glad I found this thread, has saved more hours of frustration.

James

Not applicable

Re: Qlik Sense Installation error - Enter an alternate path to a folder containing the installation package 'SenseDesktop.msi' in the box below.

Thanks for this comment, worked like a charm.

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