Issue:- Unable to login using Root Admin ID.
we are using Qlik Sense 3.0. We created Three Root Admins and one test user. It was working fine. But Today(i.e.Dec 19th 2016) when we try to login to the Qlik sense using ROOT ADMIN Credentials. not getting the access again and again asking for username password.
When we try to login using the Test User (not an admin) logged in successfully. but to work on the apps we need to logged in using Admin access.
I tried to troubleshoot by repairing the installation but there is no use. and tried to access using different browsers still we cant access the the QMC or Hub facing the same issue. Can anyone please help in this regard.
Solved! Go to Solution.
Guys Got it.... From AD i reset all the Passwords of the ADMIN USERS and Configured with new passwords. Restarted all the QLIK Services. Now i got the access for all the ADMINS and tested through all the browsers. Its working now, Thanks for your support SHRADDHA and LECH thank u so much
Try to login using service account (the account QlikSense service is running on). Also to troubleshoot i would RDP to server and try to login localy from there.
There could be an issue if you wrongly configured AD filter to disable some of the users in directory connector.
just to confirm.
What error do you see? do you have any error or it is just not logging in?