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simondachstr
Luminary Alumni
Luminary Alumni

Qlik Sense and Internet Explorer 11 error

Hi all,

I tried opening https://sense-demo.qlik.com/hub/ with Internet Explorer 11 and I get the following error:

IE11ErrorQlikSense.JPG

I get the same error when I try to open Desktop Client Qlik Sense 3.0.1 using http://localhost:4848/hub/my/work

My Internet Explorer 11 version:

IE11Version.JPG

I thought Internet Explorer 11 should be supported with all Qlik Sense versions?

Many thanks,

Martin

12 Replies
Chanty4u
MVP
MVP

Hi,

Did you tried with changing the Default browser to Google Chrome?

simondachstr
Luminary Alumni
Luminary Alumni
Author

I want to be able to use Qlik Sense with IE11 which is supported according to the documentation:

https://help.qlik.com/en-US/sense/3.0/Subsystems/Installation/Content/Introduction/supported-browser...

ToniKautto
Employee
Employee

I can not replicate this issue. My IE11 is however on a slightly later version than yours. Is it possible for you to upgrade IE?

2016-09-12 19_27_34-About Internet Explorer.png

simondachstr
Luminary Alumni
Luminary Alumni
Author

Unfortunately, not.

Qlik Sense 3.0 documentation does not specify any particular sub-version of IE 11 so I expect it work on all versions.

Maybe it's a client or network setting that needs to be updated on my side?

Ronnie_Taborn
Support
Support

Did you reset IE and add the hub to the trusted sites?

TKendrick20
Partner
Partner

Does it work in other browsers?

Also, are you using any custom extensions?

simondachstr
Luminary Alumni
Luminary Alumni
Author

Yep, Chrome works fine for example.

In regards to your other question, I don't know if https://sense-demo.qlik.com/hub/  has any extensions. Either way, it's Qlik's demo site so it should work, shouldn't it?

TKendrick20
Partner
Partner

I see, I thought this was something you made, the reason I asked about the extensions is because the only times I've encountered the "Object doesn't support this..." error is when I was making a custom extension and used their API incorrectly. But then it wouldn't work on any browser.

ToniKautto
Employee
Employee

It is not uncommon that issues occur in IE and not in other browsers. The main reason for this is that Group Policies have been applied in IE, which then interfere with functionality. Symptomatically this issue would look more like a system side issue rather than Qlik Sense issue.


In this case I wonder if the websocket communication work from your IE. Can you test https://www.websocket.org/echo.html‌ to see if websocket work in general?


For further troubleshooting, Fiddler traces could reveal where the communication breaks and help identify the root cause. Ideally the Fiddler analysis would be done by comparing a successful access with a failed one.