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stvegerton
Contributor III

Qlik Sense mobile timeout experiences?

We're running v2.2.3 in a multi node environment. We keep getting ( "An error occurred" The app has been closed. To continue working, please reload the app ) message after a few minutes. Had anyone else experienced this?

Our timeouts are set to 30 min.

1 Solution

Accepted Solutions
stvegerton
Contributor III

Re: Qlik Sense mobile timeout experiences?

We found the issue last week. Netscaler had a hidden client timeout.

27 Replies
phaneendra_kunc
Valued Contributor III

Re: Qlik Sense mobile timeout experiences?

Is this happening while user is on the app?  I mean on safari while user is using? or are you minimizing the safari and opening it again and then you are seeing this message?

stvegerton
Contributor III

Re: Qlik Sense mobile timeout experiences?

This is happening when the user is in the app in safari. At random times.

phaneendra_kunc
Valued Contributor III

Re: Qlik Sense mobile timeout experiences?

Seems like a bug to me. It doesn't happen for me in older version 2.0.X.

have you tried opening a support ticket with Qlik?

stvegerton
Contributor III

Re: Qlik Sense mobile timeout experiences?

‌I will open a ticket. Are you using netscaler?

phaneendra_kunc
Valued Contributor III

Re: Qlik Sense mobile timeout experiences?

No I'm not.

Phaneendra Kunche

BI Developer

Symphony Health Solutions

2390 E. Camelback Road<x-apple-data-detectors://1/0>

Phoenix, AZ 85016<x-apple-data-detectors://1/0>

stvegerton
Contributor III

Re: Qlik Sense mobile timeout experiences?

Starting to think this is a safari browser issue. Anyone using safari experience read timeouts? 

gamaescalante
New Contributor II

Re: Qlik Sense mobile timeout experiences?

We are experiencing a similar issue with our App using Chrome.  If one adds a filter to the app, and then returns to the app 5-7 mins later, we get the "An Error Occurred"  The app has been closed. To continue working, please reload the app."

gamaescalante
New Contributor II

Re: Qlik Sense mobile timeout experiences?

I forgot to mention that we are also on a multi node environment on QlikSense v 2.2.4.

ves
Valued Contributor

Re: Qlik Sense mobile timeout experiences?

‌From the title seems your problem happen only on mobile app, this means you experience the issue on iOS only? If so check the iOS automatic lock In the general settings. By default is 2 min, after this period of time iOS lock the device, switch off the screen and also all the data connections (for improve the energy consumption).