We're running v2.2.3 in a multi node environment. We keep getting ( "An error occurred" The app has been closed. To continue working, please reload the app ) message after a few minutes. Had anyone else experienced this?
Our timeouts are set to 30 min.
Solved! Go to Solution.
Is this happening while user is on the app? I mean on safari while user is using? or are you minimizing the safari and opening it again and then you are seeing this message?
No I'm not.
Symphony Health Solutions
2390 E. Camelback Road<x-apple-data-detectors://1/0>
Phoenix, AZ 85016<x-apple-data-detectors://1/0>
We are experiencing a similar issue with our App using Chrome. If one adds a filter to the app, and then returns to the app 5-7 mins later, we get the "An Error Occurred" The app has been closed. To continue working, please reload the app."
From the title seems your problem happen only on mobile app, this means you experience the issue on iOS only? If so check the iOS automatic lock In the general settings. By default is 2 min, after this period of time iOS lock the device, switch off the screen and also all the data connections (for improve the energy consumption).