Qlik Community

New to Qlik Sense

Discussion board where members can get started with Qlik Sense.

Employee
Employee

Re: QlikSense Desktop Installation stuck at "Staging"

Andrew or Bryan,

If you have a Qlik Sense license, please open a Qlik Support ticket.

Here is how you can contact support:

Technical Product Support | Qlik

Not applicable

Re: QlikSense Desktop Installation stuck at "Staging"

Mike,

I downloaded the Installer again and this time it worked. It appears that my original download was corrupted - only 12MB instead of 112MB. Would have thought that the first thing the Installer would do would be to verify its integrity. Anyway, all set now - thanks!

Regards,

Bryan

Employee
Employee

Re: QlikSense Desktop Installation stuck at "Staging"

Thank you Bryan! Andrew can try to download the exe once again, and make sure is the file size is ~112MB?

Gio

Employee
Employee

Re: QlikSense Desktop Installation stuck at "Staging"

Thanks Bryan - glad to see it. Stay in touch as needed.

Mike T

Qlik

Regards,
Mike Tarallo
Qlik
Highlighted
teambateam
New Contributor

Re: QlikSense Desktop Installation stuck at "Staging"

Hi Michael,

I am having the same problem with Andrew, I am also stuck at staging when Installing Qlik Sense even in Uninstalling it.

Tried already downloading a new installer and installing it at SAFE mode and running it as administrator, but error below occurs:

and when I check the logs it goes as follows:

=== Verbose logging started: 5/8/2015  9:00:12  Build type: SHIP UNICODE 5.00.9600.00  Calling process: C:\Users\damienc\Downloads\Qlik_Sense_Desktop_setup.exe ===

MSI (c) (4C:14) [09:00:12:712]: Resetting cached policy values

MSI (c) (4C:14) [09:00:12:712]: Machine policy value 'Debug' is 0

MSI (c) (4C:14) [09:00:12:712]: ******* RunEngine:

           ******* Product: C:\Users\damienc\AppData\Local\Package Cache\{73649325-B81C-4037-932A-0F75D95F2D2A}v1.1.0.0\SenseDesktop.msi

           ******* Action:

           ******* CommandLine: **********

MSI (c) (4C:14) [09:00:12:713]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (4C:14) [09:00:12:713]: Grabbed execution mutex.

MSI (c) (4C:14) [09:00:12:715]: Failed to connect to server. Error: 0x8007043C

MSI (c) (4C:14) [09:00:12:715]: Note: 1: 2774 2: 0x8007043C

1: 2774 2: 0x8007043C

MSI (c) (4C:14) [09:00:12:716]: Failed to connect to server.

MSI (c) (4C:14) [09:00:12:716]: MainEngineThread is returning 1601

=== Verbose logging stopped: 5/8/2015  9:00:12 ===

Also the new installer that I downloaded just this morning is with 109mb file size.

Any resolution to this?

Hope you can help me. Thanks.

Damien

Employee
Employee

Re: QlikSense Desktop Installation stuck at "Staging"

Hi Damien, this sounds like a local network / permission issue. (when the client is trying to connect to the local service for example) Can you check your internet settings in the control panel and ensure that you have bypassed local proxies for local networks and ensure your security settings are not to restrictive?  (if applicable)

Can you right click on the setup and run as Administrator?

109 MB sounds correct - here are the exact details:

The file size should be:

Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

Regards,

Mike Tarallo

Qlik

Regards,
Mike Tarallo
Qlik
teambateam
New Contributor

Re: QlikSense Desktop Installation stuck at "Staging"

Hi Michael,

I already tried the set-up that you recommended but result is still the same as before.

also kindly check the exact file size of the setup I downloaded, there is a slight difference between the properties that you attached and is that the possible reason why I always fail to install it?

setup properties.PNG

Thanks.

Damien

Employee
Employee

Re: QlikSense Desktop Installation stuck at "Staging"

Hi Damien,

Can you put the setup file on a dropbox location for me? I will download and install, I am curious if the file is corrupted.

Regards,

Mike

Regards,
Mike Tarallo
Qlik
Employee
Employee

Re: QlikSense Desktop Installation stuck at "Staging"

Damien,

What's the difference that you notice from Michael's vs yours?

Gio

Community Browser