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QlikSense Hub Page Load Error

Hi All,

When i am opening Qliksense Hub Page through web page from brower. I am getting an error EST_TIME_OUT and not able to open the page for entering login credentials.

But when i restart all the qliksense services then i am able to open the hub page. We are facing this problem for every 30 mins and we are starting the services to open the hub page.

Please let me know on this error page. Should i have to add any properties in QMC or any steps please let me know.

Thanks

Avinash

1 Solution

Accepted Solutions
mto
Esteemed Contributor III

Re: QlikSense Hub Page Load Error

Hello Avinash - let's try this.

This seems to be network related - this may be hard to troubleshoot over the community discussion. Some thoughts - Is this a licensed version of Qlik Sense Enterprise? If so you can contact support@qlik.com. If this is a trial, you should be able to work directly with your account manager and pre-sales engineer.

The error from Chrome is stating that it cannot reach the IP.


So first a few troubleshooting steps:

  1. After the 30 mins, when you receive the error, can you reach the Qlik Sense hub successfully locally using the browser on the same machine that the server is installed on? - IF so - then at least we know all the services are still running. It may be something failing after 30 mins such as a service.

  2. Does this occur only when accessing the server from a client machine in the network? If so then access to this IP address / ports is blocked by firewall or other security software.
  3. (This suggestion - may not work - but worth a try - the error received is usually something different.)
    Did you add the IP address to the websocket origin white list? This is under the virtual proxies item in the QMC.

Attach all logs found here:

C:\ProgramData\Qlik\Sense\Log

  • shutdown ALL Qlik Sense services
  • delete ALL logs and sub-directories in the Engine, Proxy and Repository folders - they will be recreated
  • (EDIT) - re-start all the services
  • access the system locally and remotely - note the results
  • after 30 mins - repeat the above step - note the results
  • shutdown services
  • attach logs

Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

Regards,

Mike Tarallo

Qlik

12 Replies
Not applicable

Re: QlikSense Hub Page Load Error

Hello All,

The below is the image of error getting for my qliksense hub page.

please help me on this @henric cronstrom

Capture1.JPG

Not applicable

Re: QlikSense Hub Page Load Error

Hello All,

Please anyone have a look into this issue.

Thanks

Avinash

arthur_dom
Contributor III

Re: QlikSense Hub Page Load Error

Hello.

you are using IP to connect in qlik sense? If yes, you don't have a dns? The server has a constant ip number assigned? And the services are running correctly?

Regards,

Not applicable

Re: QlikSense Hub Page Load Error

Thanks Arthur for your reply,

Yes we are using IP address to connect to qliksense. Services are running.

we found below error in the logs "Session stop reason: Socket closed by client".

Thanks

Avinash

arthur_dom
Contributor III

Re: QlikSense Hub Page Load Error

Avinash... .it seems you have some problem with virtual proxy (https://help.qlik.com/sense/2.1/en-US/online/#../Subsystems/ManagementConsole/Content/edit-virtual-p... closed by client)

30 minutes is the default time of inactivity :

Session inactivity timeout (minutes)

The maximum period of time with inactivity before timeout. After this, the session is invalid and the user is logged out from the system.

30 minutes

Try reconfiguring the Virtual Proxy =)

Not applicable

Re: QlikSense Hub Page Load Error

Hi Arthur,

I am not able to open the above link which you shared.

I have checked for session inactivity the time is 30 mins only.

Still any other solutions for his arthur.

Please help me on his

Thanks

Avinash

Not applicable

Re: QlikSense Hub Page Load Error

Hello All,

Please anyone give me some suggestion for this error.

Thanks

Avinash

jagan

hic

gwassenaar

swuehl

Not applicable

Re: QlikSense Hub Page Load Error

Hi Arthur,

this issue is not resolved.

Please let me know some other way to solve this issue.

Thanks

Avinash

MVP
MVP

Re: QlikSense Hub Page Load Error

Hi Avinash,

May be Mike will help you on this. mto

Regards,

Jagan.