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SAP Qlink connection error

I need help.

I am getting the error below when i try to test connect 


Test Connection failed: RfcCommunicationFailure: LOCATION SAP-Gateway on host devs4hana.psmas.co.zw / sapgw00 ERROR timeout during allocate TIME Thu Feb 18 16:58:32 2021 RELEASE 749 COMPONENT SAP-Gateway VERSION 2 RC 242 MODULE /bas/749_REL/src/krn/si/gw/gwr3cpic.c LINE 2211 DETAIL no connect of TP sapdp00 from host 303736.customer.zol.co.zw after 20 sec COUNTER 3

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