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Search box filling entire screen of iPhoneX

A user has somehow managed to change something so that when he opens any app, a search box fills the screen on his iPhone - effectively hiding any visualizations.  He can search and the visualizations appear. However they are filtered by the search and viewed in a search mode of sorts, not the standard format of the app.

He has recently switched phones, he has cleared the cache on his browser, he can preview QS on a desktop browser just fine.  I have fiddled with another iPhone(6s) and could not duplicate the problem.  Other devices are working fine (although I wasn't using his profile when testing).

We are using Qlik Sense 3.0 Enterprise

What did he do? And how can it be fixed?

Thank you,


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