Sense Server Installation

[kevbrown]

I've been asked to install the Sense Server for the first time and I'm getting the error message -

"One or more of your persistence file share folders has not been configured properly"

What does this mean and how can i sort it?

Thanks

Kev

[kevbrown]

Ok thanks, I have a QlikSense folder on the C drive, can i just point it to that or do i need a more complex folder structure?

C\Qlik\Sense

containing

Apps

ArchivedLogs

CustomData

StaticContent

[simon_minifie]

That should do it.

Full instructions and permissions can be found here:

https://help.qlik.com/en-US/sense/February2018/Subsystems/PlanningQlikSenseDeployments/Content/Deplo...

best regards,

Simon

[Chanty4u]

do you have share folder on both the drives?

if yes  please check both are shared ? or not?  if both shared means you have to unshare one in other drive

[kevbrown]

OK, checked all that and looks like i have full permission for everything but it's still failing

[simon_minifie]

Does that include the sub-folders?

Also, it needs to be the Sense service account that has full permissions rather than yourself, or is that what you meant?

Easiest way to double check this is to log on to the server as the service account and make sure you have full control of the folders and contents.

Thanks,

Simon

[kevbrown]

I don't think we have as sense service account, we were hoping just to use my details for now

[simon_minifie]

Open up services on the server and just double check what the Sense services are running under. That may well be the issue.

[kevbrown]

They're not there at the moment as i can't install the server. Surely they'll only appear on the services once it's installed

[simon_minifie]

Ahhh, sorry, I thought the error was appearing after installation.

So, when you get to the point in the installation where you need to enter the share details, are you using the share name supplied when you created it? If you right click over the shared folder and select sharing it should display a network path. That should be what you enter into the box.

[kevbrown · Accepted solution]

Looks like it's sorted. I was using the reference to the C drive but needed to use the server name. Thank you so much for your help. It's still running now but if I have any further problems I'll let you know