The server is off duty - Data Load error

[tnunes]

Hi, 

We are trying to load data on qlik sense, but for some reason, last few days it is very difficult since the load stops with errors. 

This is one of the logs: 

1305    28.0.6.0    20221121T121343.958+0000    INFO    IP-0A320254    bf260826-3a79-4f3c-abe9-f017d72d807b    20221121T121343.957+0000    12.969.5.0    Command=Stop engine;Result=0;ResultText=Success    0    0    0    Internal    Engine                Engine    Not available    GlobalContext::TakeOffDuty    Stop engine    0    The server is off duty: Forced server restart    bf260826-3a79-4f3c-abe9-f017d72d807b

Other type of error was: 

ERROR IP-0A320254 b205b118-86ac-4e1e-ac56-373da5e4564e Command=Configure proxy;Result=-2146233079;ResultText=Error: The remote server returned an error: (503) Server Unavailable. 0 0 0 INTERNAL sa_proxy 0 Not available Proxy Not available Not available Configure proxy -2146233079 Could not contact local repository to retrieve proxy service settings b205b118-86ac-4e1e-ac56-373da5e4564e

If you need something more to help me, please let me know. 

I really don't understand.

[Jill_Masinde]

@tnunes  

Please check out the below links see if this resolves the issue.

https://community.qlik.com/t5/QlikView-App-Dev/The-remote-server-returned-an-error-503-Qlik-Sense-no...

https://community.qlik.com/t5/New-to-Qlik-Sense/Proxy-service-is-down/td-p/1958548

[tnunes]

Thanks for your answer. 

This not helps to solve the issue.

[Frank_S · Accepted solution]

@tnunes

Since the information that Jill shared does not solve your issue, please start a support case with the Qlik Support desk as provide. The information you shared here is insufficient to investigate the issue you are reporting thoroughly.

In your case include the following

--all windows server system and application event logs when the issue occurred

--All qlik sense logs. See https://community.qlik.com/t5/Official-Support-Articles/How-To-Collect-Log-Files-From-Qlik-Sense-Ent...

--when you first noticed the issue

--version of Qlik Sense

--existing or new deployment

--DEV or Production server

In the meantime, you should ensure that all services are up and running. Rebooting your Qlik Sense server before proceeding above may resolve the issue in the interim as well.

Kind regards...