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aliazizi
Not applicable

The users cannot open Qlik Sense apps on IOS devices

Hi everyone

The user tries to open the Qlik Sense Hub on an iOS device (iOS 8 and above) using the address https://servername/hub

In QlikSense 3.2.1 the user is succesfully logged on to the the HUB, but when attempting to open an App they are presented with an endless loading screen.

The proxy setting is correct (IP address of the Sense Server machine and the domain name are whitelisted...). According to the article 000005525 (https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004SE6IAM):

"Apple requires an SSL cert from a trusted CA when accessing websites via HTTPS. You can either acquire a certificate from one of the vetted list of providers or the user(s) can access the Hub using HTTP."  

My question is: how we can access the Hub using HTTP? What should I do to make it happens?

Thank you all

3 Replies
callen973
Not applicable

Re: The users cannot open Qlik Sense apps on IOS devices

We are having the same issue. On IPad weare not able to access apps in Safari or Chrome, but can access the hub. On Mac we can access the hub on Chrome and Safari, but can only access the apps on Chrome, Safari just thinks about it. On a windows macine we can access the hub on IE and Chrome and access the apps.

bbainsslalom
Not applicable

Re: The users cannot open Qlik Sense apps on IOS devices

We are experiencing this issue as described by Alil. Can anyone provide guidance?

dcj
Not applicable

Re: The users cannot open Qlik Sense apps on IOS devices

Dear Ali,

Please, check the HTTP box on QMC > Proxy Service > Service listen port HTTPS (default).

Editing proxies ‒ Qlik Sense

The IOS devices doesn´t allow access to invalid https certificates.

The another solution is configure the valid certificate.

Ricardo Gerhard
OEM Solution Architect
LATAM