Tooltip not showing up in Qlik Sense Desktop or Cloud

[Anonymous]

I'm running QS Desktop version September 2017 Patch 1 and QS Cloud on Chrome on a Dell XPS 13 laptop running Windows 10 Home (version 1709, OS build 16299.192).  In neither version do I get a tooltip when I hover over a data point on a chart.  I also don't get the icon to expand the chart to full size unless I right click on the chart to expose options (like take snapshot, expand, analyze, etc).  I'm only getting the tooltip if I click on a data point.  Has anyone experienced this behavior?  Thanks!

[rwunderlich]

I have experienced it and I have a customer who has pointed it out. The fix for Chrome is:

1. Enter chrome://flags/ in the address bar.

2. Locate the "Touch Events API" setting and set to Disable. (Unless you are truly on a touch device).

-Rob

http://masterssummit.com

http://qlikviewcookbook.com

[Anonymous]

Thanks, Rob.

I modified the Chrome settings as directed and now I'm getting the tooltips when I hover over a data point in Qlik Sense Cloud.  My laptop does have a touch screen but as far as I can tell I'm still able to use it without loss of functionality (honestly I don't use the touch screen often). 

Any ideas about Qlik Sense Desktop?

[rwunderlich]

No idea. That fixed worked for me on Desktop.

Update Feb 4 It's no longer working for me on desktop.

-Rob