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Anonymous
Not applicable

Unable to access dashboards !!!!

Hi ,

I had allocated licence and given access to a dashboard to a user.However the user is not able to access the dashboard.

Only this particular user is facing this issue.Others are able to access perfectly.

Thanks,

Tanay

20 Replies
OmarBenSalem

Maybe he has 2 accounts ; u've allocated to one of his accounts while he was connected with the other one

PrashantSangle

Can you post error screen shot?


Regards,

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kevinalvino
Partner - Creator
Partner - Creator

Hi Tanay,

I have several questions :

1. At what part the error shows up? The moment you login? or you can login just fine but cannot see the related dashboard?

2. Can you check whether the user is allocated ?

3. Any Custom Properties for grouping user?

4. Any Custom Security Rules ?

5. Is There any Streams ? If Yes, Already Check the Condition ?

6. Some of the condition you Created can be applied to both HUB and QMC, or even one or another. Can make sure the condition is correct for the related dashboards?

Thanks,

Kevin

Anonymous
Not applicable
Author

Hi Omar,

Both his accounts have the read access which is provided to any other user.

I

avinashelite

does your app has any section access code ??

Anonymous
Not applicable
Author

Hi Kevin,

1. User can login fine, but can't see the dashboard to which access is provided.

2.Yes, user is allocated.

3.No, custom properties. Just read access in general.

4.No

5.Yes, streams are there. But I have double checked , no specific constraint as such.

6.Yes, As i mentioned I am facing the issue only for this paticular user. For the other users, the access is working perfectly.

Anonymous
Not applicable
Author

Hi ,

There is no error as such. After logging in, the dashboard which should be visible is not .

JustinDallas
Specialist III
Specialist III

Without breaking confidentiality, is there a way we can get a screenshot of what the "can't see the dashboard" looks like?  An end user will say "I can't see the dashboard" for a variety of issues, ranging from no stream permissions, no dashboard permissions, no section access permissions, to no token permissions.

Anonymous
Not applicable
Author

Hi Justin,

The stream name is itself not visible for this particular user.

QLIK_ERROR.PNG