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fredthered
New Contributor

Unable to access dashboards !!!!

Hi ,

I had allocated licence and given access to a dashboard to a user.However the user is not able to access the dashboard.

Only this particular user is facing this issue.Others are able to access perfectly.

Thanks,

Tanay

20 Replies
Partner
Partner

Re: Unable to access dashboards !!!!

Maybe he has 2 accounts ; u've allocated to one of his accounts while he was connected with the other one

Re: Unable to access dashboards !!!!

Can you post error screen shot?


Regards,

Great dreamer's dreams never fulfilled, they are always transcended.
Partner
Partner

Re: Unable to access dashboards !!!!

Hi Tanay,

I have several questions :

1. At what part the error shows up? The moment you login? or you can login just fine but cannot see the related dashboard?

2. Can you check whether the user is allocated ?

3. Any Custom Properties for grouping user?

4. Any Custom Security Rules ?

5. Is There any Streams ? If Yes, Already Check the Condition ?

6. Some of the condition you Created can be applied to both HUB and QMC, or even one or another. Can make sure the condition is correct for the related dashboards?

Thanks,

Kevin

fredthered
New Contributor

Re: Unable to access dashboards !!!!

Hi Omar,

Both his accounts have the read access which is provided to any other user.

I

Highlighted

Re: Unable to access dashboards !!!!

does your app has any section access code ??

fredthered
New Contributor

Re: Unable to access dashboards !!!!

Hi Kevin,

1. User can login fine, but can't see the dashboard to which access is provided.

2.Yes, user is allocated.

3.No, custom properties. Just read access in general.

4.No

5.Yes, streams are there. But I have double checked , no specific constraint as such.

6.Yes, As i mentioned I am facing the issue only for this paticular user. For the other users, the access is working perfectly.

fredthered
New Contributor

Re: Unable to access dashboards !!!!

Hi ,

There is no error as such. After logging in, the dashboard which should be visible is not .

JustinDallas
Valued Contributor II

Re: Unable to access dashboards !!!!

Without breaking confidentiality, is there a way we can get a screenshot of what the "can't see the dashboard" looks like?  An end user will say "I can't see the dashboard" for a variety of issues, ranging from no stream permissions, no dashboard permissions, no section access permissions, to no token permissions.

fredthered
New Contributor

Re: Unable to access dashboards !!!!

Hi Justin,

The stream name is itself not visible for this particular user.

QLIK_ERROR.PNG