Unable to connect to Qlik Sense HUB (server)

[#1]

Hi,

  I am able to login and work on Qlik sense Hub in Windows machine through public IP after i white list in the virtual proxies sites, but when i try to open the Qlik sense Hub through iPad or iMac in safari browser i getting An error accorded Connection Lost. Make sure that Qlik Sense is running..

any one face this issue, Please help...

[#2]

Yes, the issue is related to certificates and https.  You can try turning on http or using Chrome instead of safari.

Issue: Connecting to Qlik Sense Server via https on an iOS device results in Connection Lost messages upon log in to hub.

Cause: By default, Qlik Sense Server creates a self-signed root certificate and server certificate to secure communication between the client, server, and Qlik Sense services.  While PCs allow browsers to bypass invalid certificate warnings, iOS devices do not allow browsers to bypass certificate trust warning messages from untrusted certificates.  It may be allowed to a certain point, but eventually the web socket handshake between the iOS device browser (chrome, safari, et all) will fail because of an http 403 error.

If you need https, you can install a server certificate with private key from a trusted root certificate authority (e.g. Symantec, GoDaddy, Thawte, DigiCert, or many others) on the Qlik Sense Server and add this certificate’s security thumbprint to the thumbprint text box in the Proxy configuration.  Make sure to keep the spaces.  As of Qlik Sense 2.0, the thumbprint field requires the spaces to properly respect the value entered.  A list of trusted root certificates installed on iOS8 is here: https://support.apple.com/en-us/HT204132‌

Hope this helps.

Jeff G

[#3]

Hi,

I manually installed the certificate on the iPad, but still i am not able to access the HUB. still getting the same message

Please help.

[#4]

Hello Sathishkanth,

Just to be sure, did you check this requirements list :

Apple Mac OS X 10.7 and higher,

Apple Safari version 6.1 or higher,

iOS: iPad 2 and above or iPhone 5 and above with latest iOS (Script editing not supported on tablet devices.)

[#5]

Hi jamon,

I am using iPad3 with latest iOS

[#6]

Did you try with Http ? A qlik representative told be https is not recommended with Ipad.

Regards,

Laud

[#7]

yes, its working in http now.. but we need through ssl. Is the only way to ssl is through purchasing ssl cert in godaddy and use it?

[#8 · Accepted solution]

‌yes,  that is correct.  Your very doesn't have to come from godaddy, but it does need to come from a trusted very authority (found in the link I referenced above).  The problem is a decision by Apple to dis allow untrusted certificates.  You can install them and add an exception but they will not render content in Safari and you will receive crrt privacy messages from other browsers.

MOreover, it is not recommended to use self signed certificates for production applications in general.  Qlik Sense generates its own certificates on install for connectivity between nodes and for teating, but not recommended for production.

jg