Qlik Community

New to Qlik Sense

Discussion board where members can get started with Qlik Sense.

Not applicable

Unable to install Qlik Sense

I downloaded the Qlik Sense Desktop. Installed .net framework 4.5.2 too. But when installing Qlik Sense, the progress errors out.

All I get is a message that says "Qlik Sense Desktop has stopped working". Please suggest.

Thank you,

Abhilash

7 Replies
hemhund2016
Contributor

Re: Unable to install Qlik Sense

Try one of these methods and reinstall

Method-1:

You have to rename (or remove) the Folder "Qlik" in your local user Documents Folder:

"C:\Users\youruser\Documents\Qlik"

Method -2:

1. Open regedit

2. Seach for HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

3. Change the path in "Personal" entry to a local path, but remember the old path!

4. Now you can install qliksense without an error.

5. Change the path in "Personal" to your old.

paul_scotchford
Valued Contributor

Re: Unable to install Qlik Sense

What is the file name of you downloaded install file and the version of your PC OS e.g. Win 8.1 ? Are you using a Surface , PC etc?

Not applicable

Re: Unable to install Qlik Sense

The install file I downloaded is: Qlik_Sense_Desktop_setup

OS: Windows 8.1

nagarjuna_kotha
Valued Contributor II

Re: Unable to install Qlik Sense

Can you share screenshot ,which error you are getting.

-Nagarjuna

paul_scotchford
Valued Contributor

Re: Unable to install Qlik Sense

Also, disable you virus prot software temporarily whilst you install, also ensure there is a live connection to the internet.

m2r4miller
New Contributor III

Re: Unable to install Qlik Sense

Method-2 works fine to install, however when you change the "Personal" entry in Regedit back to the network share, Qlik Sense desktop behaves as follows:

1. Qlik Sense takes an inordinate amount of time to start up - on the order of minutes, not seconds.

2. When you click "Create new app" in the Qlik Sense Desktop hub, after you enter the name of the new app and click "Create", nothing happens, Qlik Sense simply hangs.

The only way I have found around this is to leave the hive key HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal set to a local path, which is NOT acceptable to my employer.

I hope there is a work-around for this.