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zain16nib
New Contributor III

Upgrade Issue

Dear,

I have found unable to upgrade qliksense, kindly guide.

also attached log file.

Regards,

Zain.

8 Replies

Re: Upgrade Issue

Try uninstalling the old version first and then install the new version.


talk is cheap, supply exceeds demand
sureshqv
Esteemed Contributor III

Re: Upgrade Issue

As Gysbert .

Try to uninstall all Qliksense folder and setup and download latest and install again

zain16nib
New Contributor III

Re: Upgrade Issue

unable to install old version from control panel, any method to delete manually Qliksense files, folders and registry.

Regards,

Zain.

sureshqv
Esteemed Contributor III

Re: Upgrade Issue

May be here

C:\Users\Chanty\Documents\Qlik\Sense

zain16nib
New Contributor III

Re: Upgrade Issue

i deleted as you mention but same unable to install sense, kindly let me out from this problem.

Regards,

Zain

sureshqv
Esteemed Contributor III

Re: Upgrade Issue

what error your getting  can you post the same here where you facing the issue.

zain16nib
New Contributor III

Re: Upgrade Issue

Presentation1.png

Re: Upgrade Issue

This seems to the pertinent bit from your log

[18BC:1B54][2017-02-13T09:56:28]e000: Error 0x80070643: Failed to install MSI package.

[18BC:1B54][2017-02-13T09:56:28]e000: Error 0x80070643: Failed to configure per-user MSI package.

The first thing I would check is that user doing the install has full local admin rights and make sure you do the install using Run As Administrator.

Next I would check that you have .net installed properly and it is the correct version.

After that if you have a support contract with Qlik seek their advice.  If not then search the web for Error 0x80070643: Failed to install MSI package.

I would advise caution though as whilst trying to fix it using suggestions from the web you may break something else.