Qlik Community

Ask a Question

New to Qlik Sense

If you’re new to Qlik Sense, start with this Discussion Board and get up-to-speed quickly.

cancel
Showing results for 
Search instead for 
Did you mean: 
ringolau
Contributor III
Contributor III

Upgrade to Jun 2020 fail, ServiceDispatcher error

Hi, 

I am trying to upgrade from Feb 2020 to Jun 2020 release. The installation process seems fail when it try to install ServiceDispatcher. This is the last few lines of the log and the entire log details are in the link. Appreciated if someone can give us the idea how to fix that. I try to search the forum and not sure if it's related to the fact that we need to update the Microsoft C++ distribution pack first. 

Property(S): SourcedirProduct = {6433720B-E81D-4EEB-BFDD-700434521579}
Property(S): ProductToBeRegistered = 1
MSI (s) (B8:EC) [11:08:57:942]: Note: 1: 1708
MSI (s) (B8:EC) [11:08:57:942]: Note: 1: 2205 2: 3: Error
MSI (s) (B8:EC) [11:08:57:942]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (B8:EC) [11:08:57:942]: Note: 1: 2205 2: 3: Error
MSI (s) (B8:EC) [11:08:57:942]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (B8:EC) [11:08:57:942]: Product: Qlik Sense Service Dispatcher -- Installation failed.

MSI (s) (B8:EC) [11:08:57:943]: Windows Installer installed the product. Product Name: Qlik Sense Service Dispatcher. Product Version: 13.82.4. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (s) (B8:EC) [11:08:58:006]: Deferring clean up of packages/files, if any exist
MSI (s) (B8:EC) [11:08:58:006]: MainEngineThread is returning 1603
MSI (s) (B8:2C) [11:08:58:008]: RESTART MANAGER: Session closed.
MSI (s) (B8:2C) [11:08:58:010]: RESTART MANAGER: Session closed.
MSI (s) (B8:2C) [11:08:58:010]: No System Restore sequence number for this installation.
=== Logging stopped: 09/07/2020 11:08:57 ===
MSI (s) (B8:2C) [11:08:58:018]: User policy value 'DisableRollback' is 0
MSI (s) (B8:2C) [11:08:58:018]: Machine policy value 'DisableRollback' is 0
MSI (s) (B8:2C) [11:08:58:018]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B8:2C) [11:08:58:018]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B8:2C) [11:08:58:019]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B8:2C) [11:08:58:020]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (B8:2C) [11:08:58:020]: Post-install cleanup: removing installer file 'C:\Windows\Installer\516830a.msi'
MSI (s) (B8:2C) [11:08:58:021]: Post-install cleanup: removing installer file 'C:\Windows\Installer\{DC227536-FF74-42A4-AA02-C2A4DE6CBBCB}\Icon_Qlik'
MSI (s) (B8:2C) [11:08:58:022]: Post-install cleanup: removing installer folder 'C:\Windows\Installer\{DC227536-FF74-42A4-AA02-C2A4DE6CBBCB}\' (if empty)
MSI (s) (B8:2C) [11:08:58:022]: Note: 1: 2318 2:
MSI (s) (B8:2C) [11:08:58:024]: Destroying RemoteAPI object.
MSI (s) (B8:18) [11:08:58:024]: Custom Action Manager thread ending.
MSI (c) (EC:24) [11:08:58:027]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (EC:24) [11:08:58:028]: MainEngineThread is returning 1603
=== Verbose logging stopped: 09/07/2020 11:08:58 ===

link to the log files

Link to log files 

 

 

0 Replies