Urgent - not able to raise support case

[htchan]

I tried to raise a support case in https://community.qlik.com/t5/crmsupport/page. However when i submit a ticket, it just pump with such message, but there is no highlighted error at all. Is there any other way to raise a urgent support ticket

[Francisco_Fernandez]

Hello @htchan ,

Qlik bot should be able to raise a case for you. Have you tried it?

You can find it in the lower right corner of your screen.  

 Additionally, you can also check "How to contact Qlik support" here:  

https://community.qlik.com/t5/Knowledge/How-to-contact-Qlik-Support/ta-p/1837529

Best regards,

Francisco

[htchan]

I tried the Qlik bot. When it trying to connect to live agent. It never come back.

[Daniele_Purrone · Accepted solution]

Hi @htchan ,

I couldn't find a contact for your email address in our iCRM system. Please email customersupport@qlik.com with all your details, and they will assist you fixing your account.
In the meantime, I suggest you make a new post in the appropriate part of Qlik Community describing your issue. Sometimes, it's actually the quicker and more appropriate way for getting help, because of the large user base.

Cheers!

[htchan]

Thanks Daniele, will drop an email to customersupport@qlik.com.