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Honored Contributor

User Directory Connector is not configured.......

I am trying to setup a new LDAP connector.  I am getting this error message.

In addition to the above it says 'Setting up connection to LDAP root node failed.  Check logs.

1.  What does this mean?

2.  What logs is it telling me to check?

QS 3.0


4 Replies
Honored Contributor III

Re: User Directory Connector is not configured.......

Check for logs at location C:\ProgramData\Qlik\Sense\Log\Repository

Not applicable

Re: User Directory Connector is not configured.......

Hi Mark

I probabely just point out what you already know:

In the QMC/User directory connectors you will have to enter the correct path to the LDAP (most likely in the form of LDAP://yourDomain), the user name of the technical user for your QS Engine (that's the user that you also used as superuser when installing QS) as well as the password for this user. Whenever you make any change/adaptation to this user directory connector, you will need to enter also the password for the tech user - otherwise the connector will not work. Unfortunately, the password is always thrown away and needs to be re-entered.

This technical user will also have to be enabled within your LDAP directory, so that it can access through the network.

The logs Shraddha mentions will somewhere have an entry saying that "Access denied to [tech]user" , "User and password not corresponding" or similar.

Best regards


New Contributor II

Re: User Directory Connector is not configured.......

I've got the same error and I solved it setting the UDC user name in the form of <DOMAIN_NAME>\<user>.



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