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Creator II
Creator II

allocating tokens to user in Qlik Sense

Hi All,

Today for testing purpose, we have provided one of the user a token in QMC using -

Start > License & Tokens > User access Allocations > Allocate.

After the testing has been done, we have tried to de-allocate the user, so the same token can be used by other user, but the status has been changed to "Quarantined".

We have tried to -

1.     Restart the services

2.     Delete the user

But when we try to deallocate again, it gives, "Restart QMC" error.

Please let me know your inputs for same.

Thanks & Regards,


5 Replies
Luminary Alumni
Luminary Alumni


Qlik Sense has a license quarantine period of 7 days after a user has been allocated a CAL.  The only way to reallocate that CAL is to ensure that the user does not use the license for 7 days.  At that point you can assign it to another user.

Hope that helps.



Creator II
Creator II

Thanks a lot for the reply Brian,

I will wait for 7 days,

hope for the best...

Master II
Master II

Hi Meetmrudul,

There is no other way. The token gets into your list again after 7 days and only then can be re-allocated.

Contributor III
Contributor III


How to allocate if the user_ID is not present in User access allocations.