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dominicmander
Contributor

binary files on server

We have two applications on our sever that have developed issues.

One, let's call it "App A", get's corrupted whenever we "publish and replace" it, meaning we can't take any custom objects users have created with us when we make changes, we always have to publish it as a new application to the stream.

The other, let's call it "App B", is giving a "no app loaded" error whenever we try to open it and no combination of export, import or publish and replace that we have come up with has managed to resolve this (import fails, publish and replace fails) meaning we again can't get at any of the custom objects users have created.

Other apps in the same and other streams appear to behave normally.

We haven't yet tried a restart of services, but we intend to try that over-night so that we don't disrupt other users of the server.

We don't have a repository database backup or apps directory backup to restore from.We are, unfortunately, working in a temporary environment so this hasn't been configured.

2 questions then ...

Question 1 - has anyone encountered this before and know of a way to recover either of these situations?

Question 2 - is anyone aware of any way to export, recover or copy custom sheets users have created from apps in order to get at those we currently can't get at?

1 Solution

Accepted Solutions
dominicmander
Contributor

Re: binary files on server

For those that may stumble on this in the future we discovered that an unscheduled reboot of the server while the effected apps were reloading caused this outage. We discovered this by hunting through the windows event log.

We have not discovered any way to restore the apps but were relatively easily able to rebuild them and advise users how to copy their objects from their own sheets onto new sheets in the new app.

3 Replies
simondachstr
Valued Contributor III

Re: binary files on server

Are you running a multi-node server environment?

dominicmander
Contributor

Re: binary files on server

Sadly not, single node.

dominicmander
Contributor

Re: binary files on server

For those that may stumble on this in the future we discovered that an unscheduled reboot of the server while the effected apps were reloading caused this outage. We discovered this by hunting through the windows event log.

We have not discovered any way to restore the apps but were relatively easily able to rebuild them and advise users how to copy their objects from their own sheets onto new sheets in the new app.